Coordinate end-to-end project management, from planning through execution and closeout. Track project progress and follow up on open orders to ensure on-time delivery. Lead client meetings to review project status, gather requirements, and address concerns. Coordinate with vendors and suppliers to ensure timely fulfillment and alignment with project needs. Identify and implement process improvement opportunities to increase efficiency. Perform data analysis to evaluate project performance and support continuous improvement. Manage escalations, coordinating with internal teams to resolve issues quickly and effectively.

Manage end-to-end project processes: from order creation and installation of units to post-implementation follow-up. Lead case management and coordinate with stakeholders to ensure timely project delivery. Create daily, weekly, and monthly reports, along with dashboards for KPI monitoring and business decision-making. Oversee fleet and stock management, ensuring availability and proper allocation of resources. Coordinate cross-functional teams with leadership strategies focused on KPI achievement. Manage financial processes, including invoicing, reporting, and budget tracking. Deliver stakeholder meetings and results presentations on a weekly and monthly basis. Support SaaS, HaaS, and DaaS operations, ensuring efficient delivery and customer satisfaction. Act as POC between customers and internal departments. Oversee the commissioning and deployment of enterprise hardware for key customers.

Managed product stock availability and ensured accurate data review. Generated Excel reports on account status and collected product information.

Managed client accounts for MicroFocus, identifying leads, risks, and opportunities. Generated reports and Power BI dashboards for business analysis. Coordinated meetings and presentations for stakeholders. Oversaw SaaS, ITOM, ALM Octane, and cloud services portfolios. Managed processes through SAP and presented bi-weekly account status to customers.

Investigated fraud and potential risks in customer accounts. Generated reports and presented findings to stakeholders.

Handled insurance inquiries, claims, and refunds for B2B customers in a high-volume call environment.

Managed team metrics, quality, and performance through coaching and call monitoring. Trained and onboarded new hires. Generated monthly reports and supported payroll submission. Conducted interviews to identify organizational improvement opportunities.