Supervised construction projects from planning through delivery, ensuring compliance with technical specifications, safety standards and client expectations. Coordinated and managed multidisciplinary teams, including internal staff and subcontractors, efficiently assigning tasks, optimizing resources, and fostering collaboration. Ensured compliance with architectural drawings, technical specifications, and local regulations, maintaining high standards of quality and safety throughout all project phases. Implemented and supervised quality standards through peer reviews, providing constructive feedback and promoting a culture of continuous improvement. Monitored project schedules and budgets, proactively reallocating resources to ensure on-time delivery without compromising quality or efficiency. Communicated project progress, risks, and challenges to clients and senior management through clear reporting and strategic solution proposals. Promoted safe work practices on site, enforcing safety regulations, minimizing risks, and safeguarding team well-being. Implemented efficient resource allocation strategies that improved productivity and reduced operational costs by 15%.

Specialized in analyzing digital asset management processes to drive technical improvements and operational efficiencies. Planned, coordinated, and managed incoming client requests, ensuring high-quality deliverables aligned with business objectives. Applied agile, PDCA, methodologies to support a flexible and responsive project environment, ensuring timely project delivery. Conducted peer quality assurance reviews, delivering constructive feedback and maintaining rigorous standards to enhance project outputs. Coordinated multiple client requests while meeting SLA and KPI targets.

Promoted internally to a senior role supporting credit data integrity across Latin America, the United States, and Canada. Implemented risk control measures and data cleansing initiatives to ensure accuracy and reliability of financial information. Managed payment and invoice verification processes, collaborating closely with internal operations teams to streamline financial transactions. Led the development and implementation of automation processes, creating workflows that significantly reduced manual effort and improved operational efficiency.

Managed and maintained U.S. Customer Master Data within a multinational Shared Services environment. Supported the successful transition of Master Data operations from the United States to Costa Rica. Developed and maintained SOPs and desk procedures to support process standardization and knowledge transfer. Conducted data cleansing activities to improve master data accuracy and quality. Collaborated with stakeholders to ensure process continuity and high-quality service delivery. Improved master data accuracy through data cleansing projects.

Delivered high-quality customer support to the medical industry, ensuring customer satisfaction and operational efficiency. Managed U.S. customer service operations, handling sales orders, order tracking, invoicing, disputes, and warranty cases. Created digital content for internal platforms, aligning reporting methods with Shared Services performance metrics. Collaborated with cross-functional teams to optimize service delivery while ensuring compliance with regulatory requirements. Handled complex customer inquiries and resolved issues promptly to maintain a high level of customer satisfaction. Utilized CRM software to track customer interactions, monitor service levels, and analyze feedback for continuous improvement.