Lead QA Engineer driving software quality for Web and Mobile applications. I bridge the gap between development and product teams to ensure we deliver reliable software faster. I worked with International clients in the IoT and Healthcare industry, validating hardware and software products. Key Responsibilities: Test Strategy: Orchestrated the creation and execution of robust manual test cases, prioritizing high-risk functional areas. Regression testing was the main strategy to ensure high quality at the end of every sprint and production releases. Tooling Mastery: Managed the entire testing workflow using JIRA, Xray, and TestRail, ensuring full traceability from requirements to defects. Also, I did my first basic automation flow using BrowserStack, Appium, and Node.js. Reporting: Generated detailed quality metrics and status reports to facilitate informed decision-making by senior management. Client Engagement: Conducted product demonstrations to stakeholders, validating that deliverables met business requirements. Team Efficiency: Collaborated within a cross-functional Scrum team to streamline the QA process, boosting overall team productivity.

Led the QA process for an international client's Web Application, handling everything from Test Planning to final execution. Utilized Azure DevOps to design efficient Test Cases and manage the full defect tracking lifecycle. Partnered with the Product Team to refine User Stories and estimate effort, ensuring clear Acceptance Criteria before development started. Executed Manual and Regression testing, safeguarding product stability across multiple releases. Generated detailed Quality Reports, keeping the client updated on testing progress and critical findings in an Agile environment.

Software testing Plan design for an International Client. Test Cases design and Test execution for WEB Applications. API's Testing to ensure the correct integration between Backend - UI. Reports and Defects tracking found during the Testing cycle. Involved in User Stories creation, acceptance criteria, and the estimation process. Metrics reports related to the Software Testing process. Agile and SCRUM Methodologies. Demo presentation of the Software product to stakeholders. Remote work to the International Client

Supervise The Software Testing Engineers Team on Mobile Devices Software for Colombia and Latin America. Creation and design of Test cases. Assign different activities to the Team members. Manage the Daily and Weekly meetings to check the workflow process. Tracking and Control of Bugs Found During the Testing Process. Functional Testing Process over the Phones Software by TECNO Mobile and INFINIX Brands. Direct communication with the Chinese developers to report issues and Bugs. Use and control of software tools for updating and calibration of mobile devices.

Manage the Technician's team for the mobile phone repair process and support by HUAWEI – SAMSUNG – SONY MOBILE brands. Warranties Validation process and After-sales support by Claro Operator in Colombia. Technical Documentation design and presentation to technical staff. National Support of technical service for Colombia. Support for external customer issues. KPI Analysis to report to the High Manager. Assure the correct spare parts to support the Repair Process. Direct Communication with Mobile Phone manufacturers