Manage executive calendar for the CEO and two VP-level officers using Outlook and Google Workspace, coordinating 20+ internal and external meetings per week with zero scheduling conflicts across time zones. Designed and deployed an automated reporting workflow in Notion and Asana that reduced weekly executive briefing preparation by 82%, saving 20+ hours per week for the leadership team. Built and maintain a centralized internal documentation hub in Notion consolidating KPI dashboards, department reports, and resource wikis, replacing fragmented email chains and shared drives. Prepare confidential board presentations, executive memos, and stakeholder briefings using Microsoft PowerPoint and Word; ensure all materials are accurate and delivered ahead of deadlines. Serve as primary liaison between the CEO and department heads, tracking action items in Asana and ensuring alignment on strategic priorities across the organization. Coordinate domestic and international travel logistics including itineraries, visa documentation, hotel arrangements, and expense reconciliation for the full executive team.

Supported VP of Operations with calendar management, correspondence, and project coordination for a team of 40+ employees across multiple branch offices using Microsoft Outlook and Google Spaces. Led migration of office documentation from manual to digital workflows in SharePoint and Google Drive, achieving a 25% improvement in retrieval efficiency and significantly reducing paper-based processes. Coordinated cross-departmental meetings, prepared agendas, captured and distributed minutes, and tracked follow-up action items in Asana to ensure accountability across teams. Drafted and proofread executive communications, internal memos, and client-facing correspondence on behalf of senior leadership. Coordinated logistics for corporate events, off-site leadership meetings, and staff engagements including venue sourcing, catering, and materials preparation. Onboarded new administrative staff by developing training guides and standard operating procedures for office workflows.

Managed day-to-day administrative operations for the executive office, including scheduling, supply ordering, visitor coordination, and facilities requests. Coordinated onboarding logistics and training schedules for 100+ new employees across retail and corporate divisions, ensuring smooth transitions into their roles. Maintained executive filing systems and confidential records in SharePoint and physical archives, ensuring accurate version control and quick retrieval. Planned and coordinated internal company events, town halls, and executive off-sites from end to end, managing vendor relationships, budgets, and day-of logistics. Prepared daily productivity reports and executive status summaries in Word and PowerPoint distributed to department directors. Handled high-volume written and verbal communications on behalf of executives, drafting correspondence fluently in both English and Spanish.

Provided full administrative support to the General Manager across five restaurant locations, managing calendar, correspondence, and meeting coordination using Outlook and Google Workspace. Organized and maintained confidential operational files, vendor contracts, and employee records, ensuring all documentation was current and audit-ready. Coordinated staff scheduling and shift planning communications across locations, acting as the central point of contact between the GM and floor managers. Arranged travel, accommodation, and logistics for the GM and visiting corporate executives; tracked and submitted expense reports on their behalf. Supported HR processes including drafting job postings, scheduling interviews, preparing offer letters, and coordinating new hire orientation logistics. Planned and executed company events, seasonal promotions, and team recognition activities, managing vendor coordination, budgets, and on-site setup.