Onboarded new customers onto the platform and supported them through account setup and integration. Ran discovery and needs calls with business owners. Handled inbound and outbound contact by email, social and phone. Relayed recurring customer issues and feedback to the product and marketing teams.

Managed own client base remotely including scheduling, rescheduling, records and follow-up across multiple time zones. Built long-term relationships with recurring students.

Served customers on a busy premium shop floor, handling questions, complaints and one-to-one styling appointments. Briefed and supervised team members and covered shift-running responsibilities. Prepared and reported on shop-floor sales performance.

Provided premium customer service and styling consultations. Supervised team members and managed shift operations. Reported on sales performance and maintained merchandising accuracy.

Managed every customer end to end including first enquiry, quote, commission brief, production updates, delivery and aftercare. Ran all administration for the business, including orders, records, supplier sourcing, costings and scheduling.

Handled customer enquiries by email and phone across orders, sizing, delivery, returns and product questions. Ran online store administration including inventory updates and product pages. Coordinated with suppliers in Asia on stock and timings.

Managed customer enquiries across orders, shipping, and returns. Oversaw online store inventory and product listings. Coordinated with international suppliers to ensure production schedules were met.

Entered, checked and maintained patient test-result data in Starlims and Excel. Acted as the point of contact for hospital enquiries, fielding calls and emails from clinical staff. Handled confidential patient information in line with data protection requirements.

Managed patient test-result data in Starlims and Excel. Acted as primary point of contact for clinical staff inquiries and sample tracing. Handled confidential patient information in compliance with data protection standards.

One-to-one client consultations.

Enquiries and casework.

Supplier coordination.

Styling, marketing and visual merchandising.