Simera Professional Key (SPK)

Nelly d

Guatemala

Operations Manager

$ 3,700/month

10+ yrs exp

Skills

  • Customer Experience
  • HR Management
  • iOS Development
  • IT Management
  • Kaizen
  • Management
  • Operations Management
  • Performance Management
  • Salesforce
  • Ad Management
  • Ads Mangement
  • ATS Management
  • Customer Success
  • Customer Success Management
  • Kustomer
  • Lean Six Sigma
  • NPS
  • Portfolio Management
  • Power BI
  • PR Management
  • SLAs
  • Workforce Management
  • Lead Management
  • Data Governance
  • Product Lifecycle Management
  • Managment
  • PowerBI
  • portafolio management
  • project lifecycle management
  • Operations Manager
  • CSAT
  • Micrososft 365
  • Customer Experience Analyst
  • XR Development
  • Microsoft 365
  • IT Operations
  • risk mitigation
  • Customer Experience Strategy
  • Sales Development
  • Workflow Management
  • Microsoft365
  • Work Order Management
  • Project Portfolio Management
  • operation manager
  • SOP Development
  • customer experience management
  • Customer-Facing Experience
  • HR managment
  • ERP Management
  • P&L Management
  • BPO management
  • Workforce Data Management
  • management
  • Work Force management
  • Cutomer experience
  • Operation Management
  • Operations Management:
  • RevenueGrowth
  • DNS Management
  • KPI Management
  • SLA Management
  • KPI Development
  • HOA Management
  • Customer Lifecycle Management
  • RAID Management
  • Tme Management
  • ticket lifecycle management
  • API Development
  • UAT Management
  • HR Operations
  • Salesforce CRM
  • Project Lifecycle Management
  • SaaS Development
  • Operations Managment
  • Global Portfolio Management
  • Salesforce.com
  • Revenue Growth
  • Customer experiance
  • Operations
  • Microsoft 360
  • Customer Success Lead
  • Operation
  • AI Development
  • BPO Operations
  • UI Development
  • Customer Experience (CX)
  • Site Management
  • Microsoft Admin 365
  • SLE management
  • Salesforge
  • API Management
  • Operational Data Analysis
  • SaaS Customer Success
  • GTM Operations
  • Property Portfolio Management
  • Customer Experience Manager
  • Saleforce
  • Operational Analytics
  • SDK Development
  • Customer.io
  • SDR Management
  • Customer Experience Support

Nelly d

Guatemala

Operations Manager

$ 3,700 /month

Part Time: $ 1,950/month

10+ yrs exp

Why Remote Work

Skills

  • Customer Experience
  • HR Management
  • iOS Development
  • IT Management
  • Kaizen
  • Management
  • Operations Management
  • Performance Management
  • Salesforce
  • Ad Management
  • Ads Mangement
  • ATS Management
  • Customer Success
  • Customer Success Management
  • Kustomer
  • Lean Six Sigma
  • NPS
  • Portfolio Management
  • Power BI
  • PR Management
  • SLAs
  • Workforce Management
  • Lead Management
  • Data Governance
  • Product Lifecycle Management
  • Managment
  • PowerBI
  • portafolio management
  • project lifecycle management
  • Operations Manager
  • CSAT
  • Micrososft 365
  • Customer Experience Analyst
  • XR Development
  • Microsoft 365
  • IT Operations
  • risk mitigation
  • Customer Experience Strategy
  • Sales Development
  • Workflow Management
  • Microsoft365
  • Work Order Management
  • Project Portfolio Management
  • operation manager
  • SOP Development
  • customer experience management
  • Customer-Facing Experience
  • HR managment
  • ERP Management
  • P&L Management
  • BPO management
  • Workforce Data Management
  • management
  • Work Force management
  • Cutomer experience
  • Operation Management
  • Operations Management:
  • RevenueGrowth
  • DNS Management
  • KPI Management
  • SLA Management
  • KPI Development
  • HOA Management
  • Customer Lifecycle Management
  • RAID Management
  • Tme Management
  • ticket lifecycle management
  • API Development
  • UAT Management
  • HR Operations
  • Salesforce CRM
  • Project Lifecycle Management
  • SaaS Development
  • Operations Managment
  • Global Portfolio Management
  • Salesforce.com
  • Revenue Growth
  • Customer experiance
  • Operations
  • Microsoft 360
  • Customer Success Lead
  • Operation
  • AI Development
  • BPO Operations
  • UI Development
  • Customer Experience (CX)
  • Site Management
  • Microsoft Admin 365
  • SLE management
  • Salesforge
  • API Management
  • Operational Data Analysis
  • SaaS Customer Success
  • GTM Operations
  • Property Portfolio Management
  • Customer Experience Manager
  • Saleforce
  • Operational Analytics
  • SDK Development
  • Customer.io
  • SDR Management
  • Customer Experience Support

Operations Manager

HCLTech
June 2022 - present

Manage seven North American enterprise client accounts spanning 1,000+ locations, coordinating service delivery across 50 cross-functional team members. Maintain 100% contract renewal rate, lead QBRs and SLA governance, and drive portfolio growth and cost optimization.

Operations Analyst

HCLTech
January 2019 - June 2022

Analyzed operational data for a fleet of 6,000+ machines, monitored SLA and KPI performance, supported QBR preparations, and standardized reporting processes through Power BI dashboard creation.

Quality Analyst

Conduent
January 2015 - December 2018

Supported quality operations for four client programs. Evaluated 100 customer interactions weekly, provided coaching, and led global calibration sessions across multiple international regions.

Supervisor

TELUS International
January 2009 - October 2014

Led a team of 30 agents. Managed daily performance, coaching, attendance, and workforce planning, achieving 100% SLA attainment for consecutive months.

Smart Scores

Communication
90
Role Fit
95
Adaptability
88
Problem-solving
92

Smart Skills

beta