- Generated and qualified outbound leads through multichannel prospecting (cold calls, cold email, LinkedIn), consistently booking 12–20 meetings per month with key decision-makers. - Conducted discovery calls to identify client needs and align solutions, ensuring a strong and well-documented handoff to Account Executives. - Managed CRM pipeline in real time, tracking prospect interactions, outreach activity, and pipeline status to maintain full data integrity. - Delivered early-stage product positioning and handled objections confidently to nurture prospects through the funnel. - Collaborated closely with Account Executives to support deal progression and improve conversion rates from initial meeting to close.

- Managed CRM data entry and updates for customer accounts, sales leads, and opportunities, maintaining high standards of data accuracy and compliance. - Generated detailed sales reports and tracked key performance metrics, delivering insights to management to support forecasting and decision-making. - Prepared professional proposals, sales documentation, and presentations for customer meetings and commercial negotiations. - Negotiated commercial conditions with national and international suppliers, using Oracle for purchasing control and inventory management. - Coordinated client follow-ups and maintained cross-team communication to ensure timely responses and order fulfillment.

- Updated and maintained accurate CRM records for technical support requests, ensuring data integrity and consistency across the system. - Troubleshot and resolved CRM and SAP access issues for internal users, minimizing operational downtime. - Documented recurring technical issues and reported findings to improve process efficiency and reduce resolution time. - Delivered professional client communication to address inquiries and ensure consistent satisfaction.

- Managed client CRM profiles to ensure accurate and up-to-date order information across the platform at all times. - Assisted clients in integrating the AutoZone product catalog with shop management systems and e-commerce platforms, ensuring full data synchronization. - Created step-by-step documentation and training guides to help clients navigate the ordering system independently. - Provided technical guidance for platform setup, troubleshooting, and order placement across a varied client base.