Simera Professional Key (SPK)

Betsy D

Dominican Republic

Administrative Assistant & Social Media Specialist

$ 1,500/month

5 yrs exp

Customer service and operations professional with 7+ years of experience in customer support, team leadership, quality assurance, and administration. I’m organized, proactive, and great at solving problems, improving processes, and keeping things running smoothly. I enjoy helping teams succeed while creating a positive experience for customers.

Skills

  • Cash Management
  • Customer Experience
  • Customer Support
  • HR Management
  • IT Management
  • Management
  • Risk Management
  • Ad Management
  • Administrative Assistance
  • Calendar Management
  • Case Management
  • Cost Management
  • CRM Management
  • Paid Media Management
  • PR Management
  • Quality Assurance Analysis
  • Social Media Management
  • Team Leadership
  • Problem-Solving and Conflict Resolution
  • Online Chat Support
  • ● Customer Experience Leadership
  • Customer Experience Analyst
  • Basic Social Media Management
  • Social Media Manager
  • Live Chat Support
  • Workflow Optimization
  • Media Management
  • Customer Experience Strategy
  • Problem Solving & Conflict Resolution
  • Regional Team Leadership
  • Client Support Specialist
  • Customer Support Specialist
  • Calendar & Inbox Management
  • administrative assistant
  • ERP Management
  • CRM Tool Management
  • Cutomer experience
  • Calendar and inbox management
  • IT Customer Support
  • CMS/CRM Management
  • RAID Management
  • Workflow Organization
  • administrative assitant
  • Customer Experience Operations
  • Customer Experience (CX)
  • CAC & ROI Analysis
  • Live chat support
  • Email & Inbox Management
  • Customer Experience Manager
  • Social Media Content Management
  • Administrative assistant
  • SDR Management
  • Workflow Optimisation

Betsy D

Dominican Republic

Administrative Assistant & Social Media Specialist

$ 1,500 /month

5 yrs exp

Customer service and operations professional with 7+ years of experience in customer support, team leadership, quality assurance, and administration. I’m organized, proactive, and great at solving problems, improving processes, and keeping things running smoothly. I enjoy helping teams succeed while creating a positive experience for customers.

Skills

  • Cash Management
  • Customer Experience
  • Customer Support
  • HR Management
  • IT Management
  • Management
  • Risk Management
  • Ad Management
  • Administrative Assistance
  • Calendar Management
  • Case Management
  • Cost Management
  • CRM Management
  • Paid Media Management
  • PR Management
  • Quality Assurance Analysis
  • Social Media Management
  • Team Leadership
  • Problem-Solving and Conflict Resolution
  • Online Chat Support
  • ● Customer Experience Leadership
  • Customer Experience Analyst
  • Basic Social Media Management
  • Social Media Manager
  • Live Chat Support
  • Workflow Optimization
  • Media Management
  • Customer Experience Strategy
  • Problem Solving & Conflict Resolution
  • Regional Team Leadership
  • Client Support Specialist
  • Customer Support Specialist
  • Calendar & Inbox Management
  • administrative assistant
  • ERP Management
  • CRM Tool Management
  • Cutomer experience
  • Calendar and inbox management
  • IT Customer Support
  • CMS/CRM Management
  • RAID Management
  • Workflow Organization
  • administrative assitant
  • Customer Experience Operations
  • Customer Experience (CX)
  • CAC & ROI Analysis
  • Live chat support
  • Email & Inbox Management
  • Customer Experience Manager
  • Social Media Content Management
  • Administrative assistant
  • SDR Management
  • Workflow Optimisation

Administrative Assistant & Social Media Specialist

Jobtest.org
September 2024 - present

Managed scheduling, inbox correspondence, internal documentation, and client communications in a fully remote environment. Maintained accurate records, reports, and task tracking to support leadership decisions. Coordinated social media content and engagement across platforms such as Facebook, Instagram, and Trustpilot to support brand visibility.

Quality Assurance Specialist

Outplex
August 2021 - August 2021

Conducted 50+ quality evaluations weekly for live chat, email, and phone interactions. Identified performance gaps, delivered coaching, prepared QA reports, and supported the development of QA standards.

Customer Experience Team Lead

Outplex
April 2021 - September 2024

Led and supervised hybrid teams of 20+ agents across live chat, email, and phone support channels. Monitored and managed KPIs including TPH, AHT, QA, and CSAT. Delivered regular coaching, performance feedback, and Performance Improvement Plans. Supported payroll validation, scheduling, and operational reporting.

Team Subject Matter Expert (SME)

Outplex
May 2020 - May 2020

Provided real-time support and served as a point of reference for policies and procedures. Assisted with agent onboarding, skill development, and reported on trends, challenges, and training needs.

Live Chat Support Representative

Outplex
June 2019 - June 2019

Managed up to three concurrent live chat interactions. Provided product information, troubleshooting support, and assisted with website and app navigation. Ensured accurate documentation and case notes.

Smart Scores

Communication
75
Role Fit
98
Adaptability
70
Problem-solving
70

Smart Skills

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