Coordinated day-to-day operations among attorneys, case managers, and third parties for more than 400 active cases. Actively managed more than 70 emails per day and handled between 80 and 120 documents per day, organizing invoices, receipts, and court documents.

Handled approximately 25 inbound calls per day, resolving 90% of issues on the first contact. Resolved complex disputes while adhering to legal and company compliance guidelines.

Provided legal administrative support for clinics and pharmacies, reviewed contracts and correspondence, and drafted legal documents with high accuracy.

Managed formal transportation service claims, organized evidence and case materials, and submitted formal requests to municipal authorities.