Led cross-functional marketing and software projects, coordinating stakeholders, commercial teams, designers, and developers to ensure successful delivery. Provided weekly executive updates on project progress, risks, timelines, and key deliverables. Generated and presented commercial performance reports using software data analysis to support strategic business decisions. Managed project scope, priorities, and resource allocation while maintaining alignment with business objectives. Facilitated communication between technical and non-technical teams, ensuring clear requirements and efficient project execution.

Led end-to-end SaaS implementation projects for 100+ clients, ensuring successful delivery within defined timelines and scope. Acted as primary point of contact for clients, gathering requirements, providing regular updates, and managing expectations throughout the project lifecycle. Coordinated cross-functional teams (Product, Support, Sales) to align project execution and remove blockers. Created and maintained project documentation, onboarding plans, and process guidelines. Supported QA processes by validating configurations, workflows, and integrations before delivery. Monitored KPIs and onboarding metrics to track performance and identify process improvements. Delivered bilingual (English/Spanish) training sessions to ensure product adoption and user success. Managed integrations (APIs) and technical setups with external systems. Utilized Jira, Salesforce, HubSpot, and Zendesk to track progress, manage workflows, and document issues.

Managed client relationships and logistics operations for international shipments. Acted as main point of contact for operational and commercial issues. Coordinated with multiple stakeholders across regions, ensuring smooth execution.

Oversaw client accounts and logistics processes for international exports. Managed documentation, billing, and communication with global partners.