Simera Professional Key (SPK)

Juan Ricardo M

Guatemala

Customer Support & Administrative Specialist

$ 2,200/month

4 yrs exp

I’m a bilingual Administrative and Customer Support professional with experience in administrative operations, customer service, HR and payroll support, and virtual assistance. I’m highly organized, proactive, detail-oriented, and comfortable working independently in remote environments. I have experience supporting international clients, managing multiple priorities, solving problems, and working with tools such as Salesforce, Gusto, Monday.com, QuickBooks, Zendesk, and Google Workspace. …

Skills

Administrative Organization
Career Management
Cash Management
Change Management
Customer Support
IT Management
Microsoft Excel
Problem Solving
Project Coordination
Python
Salesforce
Sales Management
Talent Management
Team Management
Time Management
ATS Management
Calendar Management
Case Management
Cost Management
Costs Management
CRM Management
Data Report
Database Management
Domain Management
Google Workspace
Gusto
Kustomer
Microsoft Exchange
Microsoft Office 365
Microsoft Office Suite
Microsoft Teams
Phyton
QuickBooks
Slack
Zendesk
Task Management
Attention to Detail
Team Collaboration
Crisis Management
Problem-Solving
Python/R
Data Reporting
Bid Management
Office Management
Document Management
Attention to details
Client Management
Python3
Microsoft Office
Monday.com
Time managment
assets management
Probelm Sloving
Problem Solver
Time Management,
Time mangament
Change Management.
Problem-Solving:
Problem-solving.
Time-Management
Paython
Remote Collaboration
Google Workspace Suite
Process Automation
Remote Collaboration Tools
Deel
Problem - solving
Remote Team Collaboration
customer suport
Googleworkspace
System Management
Faxes Management
Document creation and management
9. Time Management
Administrative Coordination
Administrative Operations Management
Strong Attention to Detail
Administrative Support & Operations
Legal Case Management
Administative Operations,
Problem Saving
Administrative Operations
Case Manager
o Problem-Solving
IT Customer Support
Release Management
Teamwork Attention to Detail
Business Process Automation
Workforce Coordination
Issue Management
Tme Management
waste management
UAT Management
Process Coordination
Remote Colaboration
Salesforce CRM
Proble solving
Basic Microsoft Office
Salesforce.com
Crises Management
Compensation Management
Time Management Tools
Google Suite/Workspace
High Attention to Detail
Time Mangement
Real Time Management
Site Management
Documentation management
Time management
Ticket Management
3. Microsoft Excel
8.Attention to Detail
Salesforge
Confidentiality & Compliance
Remote work collaboration
Costumer support
3. Problem-Solving
7. Attention to Detail
Documentation & Ticket Management
Saleforce
Customer.io

Juan Ricardo M

Guatemala

Customer Support & Administrative Specialist

$ 2,200 /month

Part Time: $ 1,650/month

4 yrs exp

Position Interview

Skills

Administrative Organization
Career Management
Cash Management
Change Management
Customer Support
IT Management
Microsoft Excel
Problem Solving
Project Coordination
Python
Salesforce
Sales Management
Talent Management
Team Management
Time Management
ATS Management
Calendar Management
Case Management
Cost Management
Costs Management
CRM Management
Data Report
Database Management
Domain Management
Google Workspace
Gusto
Kustomer
Microsoft Exchange
Microsoft Office 365
Microsoft Office Suite
Microsoft Teams
Phyton
QuickBooks
Slack
Zendesk
Task Management
Attention to Detail
Team Collaboration
Crisis Management
Problem-Solving
Python/R
Data Reporting
Bid Management
Office Management
Document Management
Attention to details
Client Management
Python3
Microsoft Office
Monday.com
Time managment
assets management
Probelm Sloving
Problem Solver
Time Management,
Time mangament
Change Management.
Problem-Solving:
Problem-solving.
Time-Management
Paython
Remote Collaboration
Google Workspace Suite
Process Automation
Remote Collaboration Tools
Deel
Problem - solving
Remote Team Collaboration
customer suport
Googleworkspace
System Management
Faxes Management
Document creation and management
9. Time Management
Administrative Coordination
Administrative Operations Management
Strong Attention to Detail
Administrative Support & Operations
Legal Case Management
Administative Operations,
Problem Saving
Administrative Operations
Case Manager
o Problem-Solving
IT Customer Support
Release Management
Teamwork Attention to Detail
Business Process Automation
Workforce Coordination
Issue Management
Tme Management
waste management
UAT Management
Process Coordination
Remote Colaboration
Salesforce CRM
Proble solving
Basic Microsoft Office
Salesforce.com
Crises Management
Compensation Management
Time Management Tools
Google Suite/Workspace
High Attention to Detail
Time Mangement
Real Time Management
Site Management
Documentation management
Time management
Ticket Management
3. Microsoft Excel
8.Attention to Detail
Salesforge
Confidentiality & Compliance
Remote work collaboration
Costumer support
3. Problem-Solving
7. Attention to Detail
Documentation & Ticket Management
Saleforce
Customer.io

Experience
Education

Customer Support & Administrative Specialist

Humana

November 2025 - August 2026

Manage high-volume customer inquiries regarding healthcare benefits, eligibility, providers, and claims with accuracy and empathy. Review member accounts and documentation, resolve issues, and ensure compliance with HIPAA and company policies. Navigate multiple systems while documenting interactions and case notes. Collaborate with internal departments to achieve timely and effective resolutions. Maintain confidentiality of sensitive member information at all times.

Customer Support & Administrative Specialist

StubHub

August 2025 - September 2025

Assisted customers with ticket purchases, transfers, cancellations, refunds, and event-related issues. Resolved escalated and routine customer cases through phone, chat, and email while maintaining high customer satisfaction. Documented customer interactions accurately for audits and follow-up. Worked in a fast-paced environment while meeting quality and productivity metrics.

Payroll & HR Operations Specialist

Gusto, Inc.

April 2024 - July 2025

Managed payroll-related documentation, tax processing, and employee records. Coordinated employee onboarding, HR documentation, and data maintenance. Resolved payroll inquiries while ensuring accuracy, confidentiality, and compliance. Collaborated with cross-functional teams to improve operational workflows and efficiency. Supported audits and maintained accurate records in compliance with regulations.

Financial Advisor | Credit Specialist

Citibank

January 2023 - December 2023

Provided financial guidance on credit products and lending solutions. Reviewed customer accounts and documentation to offer accurate recommendations. Ensured compliance with banking policies and regulatory requirements. Built strong customer relationships and maintained high satisfaction levels.

Executive Administrative Assistant

Monday.com

January 2022 - December 2022

Supported executives with calendars, meetings, travel arrangements, and communications. Coordinated projects and tracked tasks using Monday.com. Prepared reports, documentation, and presentations for internal use. Improved workflow efficiency and supported cross-functional collaboration.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

beta