Simera Professional Key (SPK)

Guillermo C

El Salvador

Development Operations Manager

$ 4,800/month

10+ yrs exp

I keep business systems running in production: CRM automations, API integrations, and AI agents. GoHighLevel Certified Admin, building on GHL since its early days. I orchestrate with n8n, Make, and Zapier, run backends on Supabase and Airtable, and build voice and chat agents with Retell AI, Vapi, ElevenLabs, and the OpenAI / Claude APIs. 14+ years improving processes across teams.

Skills

  • Automation
  • Docker
  • GitHub
  • Google Ads
  • Google Apps
  • HubSpot
  • JavaScript
  • PostgreSQL
  • Salesforce
  • JavaScript ES6
  • AppleScript
  • Asana
  • ClickUp
  • CRM
  • Lean Six Sigma
  • Trello
  • Twilio
  • Zapier
  • Zapper
  • Google Sheets
  • Airtable
  • RESTful APIs
  • GoHighLevel
  • Go High Level
  • Monday.com
  • Google Maps
  • Hubspot
  • QA Automation
  • Process Automation
  • AI Automation
  • Supabase
  • Google App Script
  • HR Automation
  • Google Spreadsheets
  • Make
  • Google Appscript
  • REST APIs
  • Google Apps Script
  • Click Up,
  • SOP Documentation
  • Git Hub
  • Webhooks
  • Salesforce CRM
  • GoHighLevel CRM
  • OpenAI API
  • Salesforce.com
  • API Documentation
  • Retell.AI
  • Claude API
  • Salesforge
  • Javascript
  • Saleforce
  • Hub Spot
  • Automatization
  • Claude AI
  • Elevenlabs
  • CRM Automation
  • Automation Jr
  • PostgreQL
  • Ai automation
  • Zoho
  • LLM/OpenAI API
  • Salesforce/CRM

Guillermo C

El Salvador

Development Operations Manager

$ 4,800 /month

10+ yrs exp

I keep business systems running in production: CRM automations, API integrations, and AI agents. GoHighLevel Certified Admin, building on GHL since its early days. I orchestrate with n8n, Make, and Zapier, run backends on Supabase and Airtable, and build voice and chat agents with Retell AI, Vapi, ElevenLabs, and the OpenAI / Claude APIs. 14+ years improving processes across teams.

Skills

  • Automation
  • Docker
  • GitHub
  • Google Ads
  • Google Apps
  • HubSpot
  • JavaScript
  • PostgreSQL
  • Salesforce
  • JavaScript ES6
  • AppleScript
  • Asana
  • ClickUp
  • CRM
  • Lean Six Sigma
  • Trello
  • Twilio
  • Zapier
  • Zapper
  • Google Sheets
  • Airtable
  • RESTful APIs
  • GoHighLevel
  • Go High Level
  • Monday.com
  • Google Maps
  • Hubspot
  • QA Automation
  • Process Automation
  • AI Automation
  • Supabase
  • Google App Script
  • HR Automation
  • Google Spreadsheets
  • Make
  • Google Appscript
  • REST APIs
  • Google Apps Script
  • Click Up,
  • SOP Documentation
  • Git Hub
  • Webhooks
  • Salesforce CRM
  • GoHighLevel CRM
  • OpenAI API
  • Salesforce.com
  • API Documentation
  • Retell.AI
  • Claude API
  • Salesforge
  • Javascript
  • Saleforce
  • Hub Spot
  • Automatization
  • Claude AI
  • Elevenlabs
  • CRM Automation
  • Automation Jr
  • PostgreQL
  • Ai automation
  • Zoho
  • LLM/OpenAI API
  • Salesforce/CRM

Development Operations Manager

ORA AI
January 2025 - present

Development Operations Manager.

CRM Automation & AI Integrations

AppEx Innovations
January 2024 - present

CRM Automation & AI Integrations for US clients in personal injury law, real estate, and healthcare.

Process Automation Lead

Allieddev / Vestright
January 2024 - January 2025

Led the operations of a team building AI voice and chat agents for US clients. Wrote the team's onboarding SOP, job descriptions, and KPI framework from scratch. Owned delivery quality. Ran a production SMS lead-qualification bot in GoHighLevel for a personal injury law firm. Built a QA automation (n8n + GHL + GPT-4.1) that audits AI voice-agent call transcripts. Audited a client's 114 GHL custom fields with a usage dashboard built with Next.js and PostgreSQL. Integrated a medical clinic's ERP with a WhatsApp / Instagram AI agent. Built a real estate outbound calling system connecting Salesforce, GoHighLevel, Supabase, and Retell AI voice agents. Managed own VPS infrastructure (Hetzner, Docker) running AI agents connected to Discord and Telegram. Automated workflows across Marketing, Sales, IT, HR, Quality, and Ops teams.

Integration Engineer

CRWannamaker Law
January 2023 - January 2024

Built two-way sync between Zoho CRM and Airtable. Developed Google Apps Script automation for API management. Created Retool internal apps for lead review and pipeline updates.

Client Success Manager

Instant Virtual Assistant
June 2021 - February 2023

Onboarded new clients and designed training tailored to each client's niche. Handled client escalations and support end to end. Tracked VA performance KPIs and coached the team on quality standards.

Data Analyst Specialist

Instant Virtual Assistant
February 2020 - May 2021

Owned database integrity: validated entries against source documents targeting zero discrepancies. Managed data storage, retrieval, and confidentiality standards.

Agent, Team Lead, QA Specialist

Call Center Operations
March 2012 - February 2021

Managed accounts for Hilton, AT&T, 7-Eleven, and Kohl's. Promoted from agent to Team Lead and QA Specialist. Utilized Lean Six Sigma to refine KPIs and coached agents.

Call Center Operations Agent -> Team Lead -> QA Specialist

Hilton, AT&T, 7-Eleven, Kohl's
March 2012 - February 2021

9 years across hospitality, telecom, and retail accounts, promoted from agent to Team Lead to QA Specialist. Built and refined KPIs using Lean Six Sigma; audited calls and coached agents against quality standards. Managed CRM platforms for client communication tracking.

Integration Engineer — Zoho & Airtable

CRWannamaker Law

Built two-way sync between Zoho CRM and Airtable (contacts, deals, notes) with unique IDs, status rules, and ownership logic. Wrote Google Apps Script jobs against the Zoho and Airtable APIs, with scheduling and error handling. Created Retool internal apps for lead review and pipeline updates. Wrote documentation, trained users, and handed off the system.

Smart Scores

Communication
90
Role Fit
95
Adaptability
85
Problem-solving
90
Professional Presence
85
Drive/Initiative
90

Smart Skills

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