Simera Professional Key (SPK)

Alexis H

Mexico

Sales Development Representative

$ 2,500/month

6 yrs exp

I’m a bilingual customer service and operations professional with over five years of experience working with U.S.-based customers and teams. I spent almost four years as an Operations Supervisor leading a team of 10 to 15 people, and more recently worked in B2B sales managing leads and follow-ups in Close CRM. I’m organized, easy to work with, and I like roles where I can solve problems, stay on top of priorities, and make sure things actually get done.

Skills

  • Account Management
  • Cash Management
  • Customer Relationship Management
  • Customer Service
  • HR Management
  • IT Management
  • Management
  • Onboarding
  • Operations Management
  • Risk Management
  • Tableau
  • Ad Management
  • Business Operations Management
  • Case Management
  • Cost Management
  • CRM Management
  • Google Workspace
  • Key Account Management
  • Kustomer
  • Power BI
  • PR Management
  • Reputation Management
  • Client Relationship Management
  • Excel
  • Team Leadership
  • Cross-functional Collaboration
  • Managment
  • Account Manager
  • PowerBI
  • Dispute Resolution
  • Document Management
  • Tableu
  • Issue Resolution
  • Customer Service Rep
  • Client Relationship Management,
  • Operations Manager
  • Customer Service Chat
  • Operations Management Tasks
  • Integration Management.
  • Customer services
  • customer service,
  • Customer Service Agent
  • Operational Management
  • Operating Systems Management
  • Google Workspace Suite
  • Supplier Relationship Management
  • Relationship Managment
  • Country Management
  • Documentation & Record Keeping
  • Global Team Leadership
  • B2B Account Management
  • Relationship management
  • B2B Sales & Client Relationship Management
  • Googleworkspace
  • Offboarding
  • Client Onboarding & Relationship Management
  • Cross functional Collaboration
  • Data Tracking & Reporting
  • Relatio management
  • Cross-Functional Team Collaboration
  • Cross-functional Coordination
  • HR managment
  • ERP Management
  • Customer serve
  • Crossfuntional Colaboration
  • Cross-Functional Collaboaration
  • CRM and Client Relationship Management
  • Cross-Cultural Collaboration
  • Client Relationship Managements
  • BPO management
  • management
  • Cross-Functional Collaboration & Oversight
  • CRM Tool Management
  • Cutomer experience
  • Client Issue Resolution
  • Operation Management
  • Operations Management:
  • Documentation & Reporting
  • Documentation and Record Keeping
  • Carrier Relationship Management
  • User Account Management
  • KPI Tracking & Reporting
  • CMS/CRM Management
  • Airbnb Operations Management
  • Reservations Management
  • B2B Relationship Management
  • Client Relations Management (CRM)
  • Strategic Operations Management
  • Cross‑functional Collaboration
  • RAID Management
  • coustomer service
  • Tme Management
  • Operations Managment
  • Bank Account Management
  • Compensation Management
  • Google Suite/Workspace
  • Customer service
  • SLE management
  • Cross-functional Product Collaboration
  • Customer relationship management
  • Remote Operations Management
  • onbording
  • Accounting management
  • Exel
  • Office & Operations Management
  • customer relationship managment
  • Client Relationship Management (CRM)
  • Account management

Alexis H

Mexico

Sales Development Representative

$ 2,500 /month

6 yrs exp

I’m a bilingual customer service and operations professional with over five years of experience working with U.S.-based customers and teams. I spent almost four years as an Operations Supervisor leading a team of 10 to 15 people, and more recently worked in B2B sales managing leads and follow-ups in Close CRM. I’m organized, easy to work with, and I like roles where I can solve problems, stay on top of priorities, and make sure things actually get done.

Skills

  • Account Management
  • Cash Management
  • Customer Relationship Management
  • Customer Service
  • HR Management
  • IT Management
  • Management
  • Onboarding
  • Operations Management
  • Risk Management
  • Tableau
  • Ad Management
  • Business Operations Management
  • Case Management
  • Cost Management
  • CRM Management
  • Google Workspace
  • Key Account Management
  • Kustomer
  • Power BI
  • PR Management
  • Reputation Management
  • Client Relationship Management
  • Excel
  • Team Leadership
  • Cross-functional Collaboration
  • Managment
  • Account Manager
  • PowerBI
  • Dispute Resolution
  • Document Management
  • Tableu
  • Issue Resolution
  • Customer Service Rep
  • Client Relationship Management,
  • Operations Manager
  • Customer Service Chat
  • Operations Management Tasks
  • Integration Management.
  • Customer services
  • customer service,
  • Customer Service Agent
  • Operational Management
  • Operating Systems Management
  • Google Workspace Suite
  • Supplier Relationship Management
  • Relationship Managment
  • Country Management
  • Documentation & Record Keeping
  • Global Team Leadership
  • B2B Account Management
  • Relationship management
  • B2B Sales & Client Relationship Management
  • Googleworkspace
  • Offboarding
  • Client Onboarding & Relationship Management
  • Cross functional Collaboration
  • Data Tracking & Reporting
  • Relatio management
  • Cross-Functional Team Collaboration
  • Cross-functional Coordination
  • HR managment
  • ERP Management
  • Customer serve
  • Crossfuntional Colaboration
  • Cross-Functional Collaboaration
  • CRM and Client Relationship Management
  • Cross-Cultural Collaboration
  • Client Relationship Managements
  • BPO management
  • management
  • Cross-Functional Collaboration & Oversight
  • CRM Tool Management
  • Cutomer experience
  • Client Issue Resolution
  • Operation Management
  • Operations Management:
  • Documentation & Reporting
  • Documentation and Record Keeping
  • Carrier Relationship Management
  • User Account Management
  • KPI Tracking & Reporting
  • CMS/CRM Management
  • Airbnb Operations Management
  • Reservations Management
  • B2B Relationship Management
  • Client Relations Management (CRM)
  • Strategic Operations Management
  • Cross‑functional Collaboration
  • RAID Management
  • coustomer service
  • Tme Management
  • Operations Managment
  • Bank Account Management
  • Compensation Management
  • Google Suite/Workspace
  • Customer service
  • SLE management
  • Cross-functional Product Collaboration
  • Customer relationship management
  • Remote Operations Management
  • onbording
  • Accounting management
  • Exel
  • Office & Operations Management
  • customer relationship managment
  • Client Relationship Management (CRM)
  • Account management

Sales Development Representative

Trivr Eats
February 2026 - present

Managed daily outreach and follow-up with U.S.-based business owners. Conducted consultative conversations to understand client needs and coordinate next steps with Account Executives. Maintained prospect records and pipeline hygiene in Close CRM. Collaborated with leadership to maintain pipeline quality.

Senior Operations Supervisor

Intouch
April 2022 - January 2026

Led and coached a team of 10-15 representatives. Managed end-to-end onboarding processes. Tracked operational activity and performance metrics. Served as primary contact for U.S.-based stakeholders. Mentored 3 new supervisors.

Bilingual Customer Service & Sales Agent

Intouch
January 2021 - March 2022

Handled high-volume inbound and outbound interactions. Exceeded sales and customer experience KPIs. Educated customers on products and services.

Smart Scores

Communication
85
Role Fit
95
Adaptability
80
Problem-solving
80

Smart Skills

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