Operated as EA and Operations Lead across a multi-brand company (Team Done Better, CRM Done Better, Ops Done Better), owning ClickUp workspace governance, payroll oversight, and recruiting company-wide. Built AI-powered payroll and bank-of-hours dashboards, fully offloading time-tracking from the CEO, and redesigned calendar/meeting cadence, cutting weekly meeting load from 30 to 15 hours. Authored SOPs and a full EA role manual during company-wide restructuring; recognized as top performer for "relentless ownership."

Assessed and redesigned project management workflows across marketing, admin, and creative departments. Built the company-wide Notion system and SOPs from zero, cutting turnaround times 30% and improving planning accuracy 35%. Managed 12 active client accounts and a distributed team of 6-8 freelancers, improving delivery efficiency 25% and maintaining 95%+ on-time completion; standardized onboarding, cutting ramp-up from 20 days to 7.

Promoted from EA to Project Manager, coordinating design, marketing, and operations across a multi-client real estate and services portfolio. Built ClickUp systems and redesigned approval workflows, improving task completion 20% and delivery speed 25% while sustaining 95% on-time delivery. Produced weekly KPI dashboards and led hiring/onboarding, cutting onboarding time 35% and improving planning accuracy 40%, with 90% client retention.

Managed calendars, inboxes, and scheduling for founder/entrepreneur clients across multiple time zones, reducing scheduling conflicts 30%. Coordinated cross-timezone communication and meeting prep, laying the operational groundwork for promotion into Project Manager.

Coordinated on-site operations for 10-15 workers, reaching 95% on-time delivery, and built training materials cutting new-hire ramp-up 40%. Managed contracts, payments, procurement, and supplier communication with 100% documentation accuracy across a 5-year tenure.