Simera Professional Key (SPK)

jorge d

Peru

Operations Manager

$ 2,300/month

6 yrs exp

Skills

Customer Experience
Customer Service
Data & Analytics
Data Analysis
Data Analytics
HR Management
IT Management
Management
Performance Management
Salesforce
Strategic Planning
Tableau
Ad Management
Customer Relations
Kustomer
Lean Six Sigma
Power BI
PR Management
Stripe
Workforce Management
Zendesk
Customer Orientation
Lead Management
SEO Optimization
CPA Optimization
GoHighLevel
High-Performance Team Management
PowerBI
Go High Level
Transformación
Tableu
Customer Service Rep
Customer Service Chat
Customer services
Model Optimization
IT Operations
AI Automatization
customer service,
Customer Service Agent
QA Automation
Shared Services
HR Transformation
Strategic planing
HR Transfromation
Programme Management
Basic Data Analysis
Customer Service Operations
AI Automation
Spatial Analysis
Optimization
CRM Optimization
Stripo
Data Analysis,
• Data analysis
- Strategic planning
ERP Management
Customer serve
P&L Management
Cutomer experience
KPI Management
Strategic Account Planning
Content Governance
Dealer Performance Management
SLA Management
Customer Operations
KPI and performance management
coustomer service
HR Operations
Salesforce CRM
GoHighLevel CRM
Salesforce.com
Customer experiance
Operations
Operation
BPO Operations
Customer service
Perfomance management
Salesforge
API Management
AI Transformation
GTM Operations
AI and Automation
Saleforce
AI Agents & Automation

jorge d

Peru

Operations Manager

$ 2,300 /month

6 yrs exp

Skills

Customer Experience
Customer Service
Data & Analytics
Data Analysis
Data Analytics
HR Management
IT Management
Management
Performance Management
Salesforce
Strategic Planning
Tableau
Ad Management
Customer Relations
Kustomer
Lean Six Sigma
Power BI
PR Management
Stripe
Workforce Management
Zendesk
Customer Orientation
Lead Management
SEO Optimization
CPA Optimization
GoHighLevel
High-Performance Team Management
PowerBI
Go High Level
Transformación
Tableu
Customer Service Rep
Customer Service Chat
Customer services
Model Optimization
IT Operations
AI Automatization
customer service,
Customer Service Agent
QA Automation
Shared Services
HR Transformation
Strategic planing
HR Transfromation
Programme Management
Basic Data Analysis
Customer Service Operations
AI Automation
Spatial Analysis
Optimization
CRM Optimization
Stripo
Data Analysis,
• Data analysis
- Strategic planning
ERP Management
Customer serve
P&L Management
Cutomer experience
KPI Management
Strategic Account Planning
Content Governance
Dealer Performance Management
SLA Management
Customer Operations
KPI and performance management
coustomer service
HR Operations
Salesforce CRM
GoHighLevel CRM
Salesforce.com
Customer experiance
Operations
Operation
BPO Operations
Customer service
Perfomance management
Salesforge
API Management
AI Transformation
GTM Operations
AI and Automation
Saleforce
AI Agents & Automation

Experience
Education

Operations Manager

Neat N Tidy

February 2026 - present

Lead international Customer Operations and Customer Experience across a distributed, multicultural organization. Manage 25+ employees across the Philippines, Costa Rica, Colombia, Peru and South Africa. Own business-unit P&L and maintain Gross Margin and EBIT above monthly targets. Implemented AI and automation across Zendesk, Salesforce, GoHighLevel, Stripe and Quo. Reduced customer cancellations by 19% and increased monthly revenue by USD 80,000.

Global Management Assistant

Solvo Global

August 2025 - June 2026

Led strategic initiatives across global operations, coordinating Finance, HR, Recruitment, Training and Commercial Support. Managed a portfolio of 15 international clients, focusing on retention and account growth. Supported the expansion of international operations by 90+ FTEs across Kenya, Guatemala, Colombia and Peru. Built executive dashboards in Tableau and Power BI and led continuous-improvement initiatives using Lean Six Sigma.

Senior Account Manager

Teleperformance Perú

April 2020 - August 2025

Led large-scale outsourced Customer Operations for international clients across multiple industries, including Travel & Hospitality. Managed Customer Service, Sales and Retention operations with accountability for service quality, SLA adherence, and customer satisfaction. Scaled operation from 50 to 250 FTEs, achieving 350% annual revenue growth. Owned account P&L, consistently maintaining 45% Gross Margin and 19% EBIT.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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