Improved platform scalability and operational efficiency by designing and implementing autoscaling solutions for Matillion Hosted Agents (MHA) using KEDA and Kubernetes HPA with concurrent task metrics as scaling triggers. Increased platform reliability and security by defining and implementing SLI/SLO standards for HashiCorp Vault services. Enhanced monitoring, observability, and incident response capabilities by modernizing platforms with Grafana, Loki, OpenTelemetry, Prometheus, and Datadog integrations. Reduced operational and cloud costs by leading FinOps optimization initiatives across AWS, Azure, and GCP. Optimized alerting and incident management workflows by leading migrations from DataDog to Alertmanager and from PagerDuty to Rootly.

Successfully led the migration of a large-scale multi-region environment from Ntirety to AWS across EU, US, and AU regions. Built and led the infrastructure design of Cuemby Cloud by implementing highly available bare-metal and cloud-native platforms. Improved observability and monitoring standardization by leading the migration of enterprise monitoring services to New Relic. Implemented CI/CD and GitOps strategies using Jenkins, ArgoCD, Helm, Kubernetes, and Terraform. Developed Infrastructure as Code (IaC) solutions across AWS, Azure, Rancher, and Harvester environments using Terraform and Python automation.

Managed multiple concurrent projects for national clients by coordinating sales, technical, operational, and customer requirements. Acted as the main coordination point between clients, sales teams, vendors, and technical teams. Participated in pre-sales activities, helping define technical solutions aligned with customer needs and organizational objectives.

Analyzed and maintained network and software components. Scheduled infrastructure upgrades and software update rollouts. Configured networks for reliable operation to meet business objectives. Implemented hard security policies to meet PCI compliance requirements. Designed and implemented network infrastructure for new site locations.

Developed and maintained telecommunications disaster recovery plans to guarantee business continuity. Improved the monitoring service by implementing Nagios. Reduced CPU switch usage for headquarters' cores from 95% to 20% by finding the root cause. Redesigned Wi-Fi connectivity to improve performance according to building dimensions.

Design, implementation, development, and monitoring of network security projects and wireless broadband communications for large distributed corporate environments. Designed and implemented Wi-Fi network connectivity for one of the biggest universities in El Salvador across three campuses with AD authentication.