MicroStrategy and Power BI Administration. Project architecture and schema objects design. Administration of users, groups, cubes, schedules, policies and security filter. Migrations of objects between environments (Development, Stage and Production). Development of Reports, Documents, Dossiers (MSTR). REST API/SDK. AI Agents/Bots (MSTR). Python Scripts for automation. Development of Dashboards, Paginated Reports and Semantic Model (Power BI). DAX and Power Query. End-to-end development, deployment and management of AI Agents integrated with Microsoft Fabric, Microsoft 365 and Microsoft Teams (Power BI). Development and optimization of ETL/ELT processes in SQL Server (SSMS), supporting Data Warehouse and BI solutions. Environment migration from MicroStrategy to Power BI.

MicroStrategy administration. Project architecture and schema objects design. Administration of users, groups, cubes, schedules, policies and security filter. Migrations of objects between environments (Development, Stage and Production). Development of Reports, Documents, Dossiers (MicroStrategy) and Dashboards (Power BI). Development and optimization of ETL/ELT processes in SQL Server (SSMS), supporting Data Warehouse and BI solutions. Support to the development team regarding Dossier, Document, Report, metrics’ development, usage and possible tool failures.

MicroStrategy and Power BI administration. Project architecture and schema objects design. DAX and Power Query. Development and optimization of ETL/ELT processes in SQL Server (SSMS), supporting Data Warehouse and BI solutions. Administration of users, groups, cubes, schedules, policies and security filter. Migrations of objects between environments (Development and Production - MicroStrategy and Power BI). Development of Reports, Documents, Dossiers and HyperCards. Support to the development team regarding Dossier, Document, Report, metrics’ development, usage and possible tool failures.

Project architecture and schema objects design. Implementation, updating and migration of MicroStrategy’s environment, also working with the infrastructure part (communication with database, certificate implementation and operating system configuration). Administration of users, groups, cubes, schedules, policies and everything that involves the direct administration of the tool. Migrations of objects between environments (Stage, Homologation and Production). Attendance and solution of internal user's tickets. Support to the development team regarding usage and possible tool failures.

Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies. Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance. Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities. Work in a strong team environment by interacting with Technical Support Engineer, Senior Technical Support Engineers, Technical Support Specialists and Product Support Managers to provide unparalleled support to customers in a wide variety of industries. Contribute to the growth of the MicroStrategy community by creating technical documentation with solutions to problems and participating in the Forum to assist members.

Implementation of projects, migration and environments update to MDM and SaaS (Software as a Service). Customer’s environment assessment for improvements. Coordinating Tier 2 Team. Administration of Tier 2 tickets and interaction with Tier 1 and Monitoring Team. Operation/Consultant (Tier 3 Team) tickets solutions. VIP in-person support (President, Board of Directors and senior management). Tiers 1 and 2 support 24x7 duty. Preparation and submission of daily operational reports. Administration, Monitoring and support of MDM. Server mobile application’s deployment. Mobile backups, formatting and OS installation. Responsible for training new employees and recycling the old ones as a multiplier.

BlackBerry devices and enterprise support.