Managed front office operations, guest services, reservations, and billing while ensuring a welcoming guest experience. Coordinated inventory, supplier relationships, purchasing, and administrative processes to support daily lodge operations. Assisted with staff supervision and quality control across rooms, restaurant, and common areas to maintain high service standards. Recommended local experiences and activities, helping guests discover Mindo while enhancing their overall stay.

Delivered personalized service in a luxury eco-lodge, creating memorable guest experiences in a unique natural environment. Managed front office operations, including guest arrivals, departures, reservations, and billing with accuracy and professionalism. Coordinated with housekeeping, food & beverage, guiding, and operations teams to ensure seamless daily operations.

Convert travel leads into confirmed bookings through consultative selling, personalized proposals, and strategic upselling of Galapagos travel experiences. Oversee the end-to-end booking process, including quotations, proformas, payment collection, supplier coordination, reservations, and operational logistics. Design personalized travel experiences and detailed itineraries tailored to each traveler's interests, preferences, and expectations. Deliver concierge support before and during travel, anticipating guest needs and ensuring a seamless and memorable guest experience.

Delivered exceptional guest service in a fast-paced, high-volume international hotel while maintaining Hyatt's hospitality standards. Managed front office operations, including check-ins, check-outs, reservations, billing, cash handling, and room upgrades. Provided concierge support and personalized recommendations to enhance guests' experiences throughout their stay. Collaborated with cross-functional teams to resolve guest requests efficiently and ensure seamless hotel operations.

Led international volunteer, intern, and student groups across Ecuador, delivering safe, engaging, and culturally meaningful travel experiences. Coordinated logistics, budgets, accommodations, transportation, and daily itineraries to ensure seamless travel operations. Collaborated with local communities and project partners to promote authentic cultural exchange and responsible tourism. Provided leadership, cultural orientation, and on-the-ground support, adapting quickly to unexpected situations while ensuring travelers' safety and well-being.

Guided visitors in English and Spanish through archaeological and nature trails while supporting heritage interpretation and community-based tourism initiatives.

Supported children with cancer and their families through hospital visits, recreational activities, and national fundraising initiatives.

Served as the primary point of contact for guests in a fast-paced, multicultural cruise environment accommodating approximately 9,000 guests and crew. Managed onboard accounts, billing transactions, payment inquiries, key card replacements, and embarkation/disembarkation procedures with accuracy and efficiency. Resolved guest concerns through effective service recovery while coordinating with multiple onboard departments to ensure timely solutions. Maintained Royal Caribbean's service standards by balancing guest satisfaction, operational procedures, and company policies in a high-volume environment.