Managed a portfolio of 100+ strategic customer accounts, developing strong relationships with business owners, founders, and key stakeholders. Increased portfolio revenue from R$10M to R$17M, delivering 77% growth through account expansion and revenue growth strategies. Identified customer needs, business challenges, and growth opportunities through consultative sales conversations. Negotiated commercial agreements, including fee reductions of up to 45%, improving customer retention and long-term partnerships. Acted as a strategic partner for key accounts, supporting decision-making and identifying new business opportunities. Collaborated with Sales, Product, Customer Success, and Support teams to improve customer outcomes and maximize account value.

Managed customer relationships throughout the onboarding and post-sales lifecycle. Developed strong understanding of customer behavior, business needs, and product adoption opportunities. Achieved an 85% customer satisfaction (CSAT) score through proactive communication and customer support strategies. Reduced customer response time by 95%, improving operational efficiency and customer experience. Identified expansion opportunities and collaborated with internal teams to improve customer engagement.

Co-founded and managed an online fashion brand, leading commercial operations, partnerships, customer acquisition, and business growth initiatives. Developed strategic partnerships with more than 20 influencers to increase brand awareness, audience reach, and sales opportunities. Managed supplier relationships, commercial negotiations, product positioning, and customer experience. Conducted market research to identify consumer trends and opportunities for brand growth. Developed hands-on experience in digital sales, e-commerce operations, and relationship-driven business development.

Provided customer support and managed service requests with a focus on satisfaction and efficiency. Collaborated with internal teams to ensure timely issue resolution and service quality.

Delivered premium customer experiences in a fast-paced international retail environment. Built strong customer relationships through consultative selling and personalized service. Consistently supported sales objectives through customer engagement and product recommendations.