• Served as primary technical liaison and escalation lead for 4 local Tier-1 mobile operators and Government sector accounts, delivering advanced client relationship engineering across pre- and post-sales stages. • Achieved a 20% reduction in critical incident resolution times by optimizing and restructuring the case opening and management workflow. • Consistently maintained SLA compliance above 90%, guaranteeing strict alignment with corporate best practices and policies. • Led the successful deployment of validation projects for large-scale operator launches, including IMS architectures (VoLTE, ViLTE, RCS), 5G Standalone/Non-Standalone, and eSIM infrastructure from a terminal integration and factory software validation perspective. • Designed, customized, and executed manual and automated validation test flows (adapting the internal TA2L automation engine), ensuring factory software development conformed to complex acceptance criteria, network requirements, and security standards. • Performed multi-layered non-functional validations covering system performance, over-the-air (OTA) update packages, client security rules, and device-network coexistence profiles

• Simultaneously led the end-to-end implementation and integration of 5 SAP Business One (SBO) platform projects as project leader under the AIP methodology structured on PMI's PMBOK. • Conducted thorough GAP analyses, establishing and decomposing the software backlog into agile integration sprints based on Scrum for custom developments, while efficiently controlling development resource burn rates. • Orchestrated cross-functional collaboration among functional consultants, data engineers, and client stakeholders to guarantee the delivery of stipulated technical and commercial milestones. • Calculated and presented structured executive metrics regarding project status, estimated vs. actual profitability, ongoing risk matrices, and technical contingency planning.

• Monitored, assigned, and coordinated engineering efforts for over 40 high-priority Microsoft Premier corporate accounts, ensuring critical technical assistance within highly demanding SLAs. • Consistently maintained SLA compliance above 95% through strict management focused on accurately defining service scopes and prioritizing operational risks. • Directed the assignment of specialized engineers across reactive support workflows, long-term proactive service packages, and critical production outage events. • Strategically negotiated with Microsoft Account Managers and Premier Field Engineers (PFEs) to determine technical task priorities, safeguarding commercial interests.

• Software & IT Product Manager / Core Solutions Architect (2011-2017): Designed, customized, and deployed the country's first unified mobile service platform over Value-Added Services (VAS) IaaS infrastructure. • Led the deployment of the first TELCO OPENSTACK open cloud network in the Dominican market for delivering private cloud services to telecom operators. • Designed, configured, and executed technical sales for complex convergent charging system solutions (Prepaid/Postpaid OCS), Business Support Systems (BSS), and mobile broadband platforms. • Terminal Product Line Manager (2009-2011): Introduced, marketed, and launched the first UMTS 3G mobile data terminals in the country, securing revenues exceeding $3,000,000 USD. • Technical Support and Delivery (TSD) Engineer (2007-2009): Software support specialist and architecture validation owner for legacy and next-generation core network and VAS platforms (RBT, IN, SMSC, URP, OCS, AAA, MMSC, VMS) and successful NFV integration.

• Designed and implemented smart controller systems and preventive maintenance protocols, achieving a 30% reduction in fuel consumption, 20% reduction in infrastructure downtime, and 50% savings in operational costs.