Simera Professional Key (SPK)

Guillermo N

El Salvador

Front Desk Customer Service – Appointment Setter

$ 2,700/month

10+ yrs exp

I am a dedicated and experienced professional in customer service with a strong emphasis on problem-solving, communication, and quality improvement. Over the years, I have honed my skills in effectively supporting customers across various industries, while ensuring a compassionate and empathetic approach. My technical abilities include proficiency in Microsoft Office and internet navigation, which complement my ability to manage accounts and analyze quality metrics effectively. I am committed to…

Skills

  • Account Management
  • Communications
  • Customer Service
  • Data & Analytics
  • Data Analysis
  • Data Analytics
  • Problem Solving
  • Key Account Management
  • Microsoft Office 365
  • Microsoft Office Suite
  • Communication
  • Problem-Solving
  • Comunicación
  • Account Manager
  • comunication
  • Document Management
  • Communicative
  • Microsoft Office
  • Customer Service Rep
  • Good Communication
  • Customer Service Chat
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • Communication.
  • customer service,
  • Customer Service Agent
  • Country Management
  • Communication Tools
  • Problem - solving
  • Basic Data Analysis
  • B2B Account Management
  • Spatial Analysis
  • Data Analysis,
  • • Data analysis
  • Customer serve
  • Communcation
  • User Account Management
  • o Problem-Solving
  • coustomer service
  • Proble solving
  • Basic Microsoft Office
  • Brand Communication
  • Bank Account Management
  • Customer service
  • Accounting management
  • 3. Problem-Solving

Guillermo N

El Salvador

Front Desk Customer Service – Appointment Setter

$ 2,700 /month

10+ yrs exp

I am a dedicated and experienced professional in customer service with a strong emphasis on problem-solving, communication, and quality improvement. Over the years, I have honed my skills in effectively supporting customers across various industries, while ensuring a compassionate and empathetic approach. My technical abilities include proficiency in Microsoft Office and internet navigation, which complement my ability to manage accounts and analyze quality metrics effectively. I am committed to…

Skills

  • Account Management
  • Communications
  • Customer Service
  • Data & Analytics
  • Data Analysis
  • Data Analytics
  • Problem Solving
  • Key Account Management
  • Microsoft Office 365
  • Microsoft Office Suite
  • Communication
  • Problem-Solving
  • Comunicación
  • Account Manager
  • comunication
  • Document Management
  • Communicative
  • Microsoft Office
  • Customer Service Rep
  • Good Communication
  • Customer Service Chat
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • Communication.
  • customer service,
  • Customer Service Agent
  • Country Management
  • Communication Tools
  • Problem - solving
  • Basic Data Analysis
  • B2B Account Management
  • Spatial Analysis
  • Data Analysis,
  • • Data analysis
  • Customer serve
  • Communcation
  • User Account Management
  • o Problem-Solving
  • coustomer service
  • Proble solving
  • Basic Microsoft Office
  • Brand Communication
  • Bank Account Management
  • Customer service
  • Accounting management
  • 3. Problem-Solving

Front Desk Customer Service – Appointment Setter

University of Houston Eye Institute
March 2025 - present

Managed front desk operations and appointment scheduling.

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TELUS Digital
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Provided customer support for Epic Games and Hertz Car Rental, specifically in the Escalations Department.

Account Supervisor - Quality Analyst

SkyCom Latino America
April 2017 - March 2020

Supervised account operations and performed quality analysis for Healthpointe Medical Clinics, California.

Collections Assistant – Customer Service

Centric Business Solutions
August 2013 - March 2017

Handled collections and customer service inquiries for California Workers Compensation.

Smart Scores

Communication
65
Role Fit
95
Adaptability
55
Problem-solving
58

Smart Skills

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