Lead strategic enterprise customer relationships in industrial and workforce compliance environments, aligning platform adoption, service delivery and executive stakeholder expectations across customer and internal teams. Drive customer-facing motions including business reviews, onboarding follow-through, adoption planning, issue coordination and cross-functional alignment with Support, Product, Fulfilment, Finance, Marketing and Implementation. Act as a trusted bridge between enterprise customers and globally distributed teams, creating clarity, ownership and follow-through on operational commitments, escalations and product-related requirements. Translate customer feedback into practical product and scoping discussions, shaping enhancements that improve administrator experience, adoption and operational impact.

Ensured successful delivery of SaaS solutions for enterprise accounts, maintaining service quality, operational alignment and strong customer relationships. Coordinated cross-functional teams to resolve delivery challenges, streamline processes, clarify ownership and align technology outcomes with customer needs. Strengthened customer confidence through proactive communication, escalation follow-up and structured operating cadences with internal and external stakeholders.

Positioned Anthology's EdTech SaaS solutions and professional services across LATAM and the Caribbean, partnering with sales teams on discovery, value messaging, technical relationships and opportunity development. Delivered tailored product demonstrations, POCs, technical presentations and solution narratives aligned to customer requirements, business outcomes and SaaS growth priorities. Designed and presented RFP/RFI, custom solution and professional services responses for higher education customers including DUOC, USS, Universidad Mayor and Iplacex. Developed sales collateral, product specifications and partner training to improve sales readiness and strengthen technical differentiation in competitive opportunities.

Led solution architect teams in the design and development of innovative, competitive and deliverable solutions across IBM's services portfolio, from opportunity qualification through handover to sales and delivery teams. Contributed to the development and successful closure of enterprise business opportunities exceeding USD 10M for clients including Banco Estado and Banco Itau. Directed complex opportunities and renegotiations, ensuring technical strategies aligned with customer business plans, commercial value, feasibility and delivery requirements. Integrated IBM brands, partners, sales teams and service lines to produce high-quality technical strategies, executive-ready materials and client-facing solution narratives.

Led solution architecture teams through complex opportunities and renegotiations across LATAM, guiding technical solution development from inception to signing. Developed competitive technical strategies and commercial value propositions for enterprise clients including Derco, ENAP and LATAM. Coordinated sales teams, service lines and partner organizations to ensure proposed solutions were technically sound, commercially compelling and deliverable.

Designed IT architecture solutions for Claro Chile's corporate segment, incorporating infrastructure, cloud, IaaS, PaaS, SaaS, software and services. Translated business requirements into technical proposals, architecture documentation, diagrams and implementation guidance for enterprise customers.