Simera Professional Key (SPK)

Miria C

Brasil

Customer Service & Administrative Assistant

7 yrs exp

Skills

  • Business Process Improvement
  • C
  • Cash Management
  • CSS
  • CSS3
  • Customer Experience
  • Customer Support
  • HR Management
  • HTML
  • HTML5
  • IT Management
  • Java
  • JavaScript
  • Management
  • Microsoft Excel
  • Risk Management
  • JavaScript ES6
  • Ad Management
  • Administrative Assistance
  • Canva
  • Canvas
  • Case Management
  • Cost Management
  • CRM Management
  • Customer Success
  • Data Entry
  • Domain Management
  • Microsoft Exchange
  • PR Management
  • Process Improvement Analysis
  • Process Improvement
  • Database Entry
  • Client Relations
  • Client Retention
  • Administrative Support
  • Document Management
  • Customer Experience Analyst
  • Java.
  • IT Operations
  • Workflow Optimization
  • Customer Experience Strategy
  • customer suport
  • Customer-Facing Experience
  • administrative assistant
  • ERP Management
  • Document creation and management
  • CRM Tool Management
  • Cutomer experience
  • Process Improvement(SOPs)
  • Remote Administrative Support
  • Admistrative Support
  • IT Customer Support
  • CMS/CRM Management
  • RAID Management
  • Agile & Process Improvement
  • Workflow Organization
  • HR Operations
  • Administration assistant
  • SCSS
  • Administrative Support,
  • Customer experiance
  • Adminstrative support
  • Operations
  • Executive Administrative Support
  • Compensation Management
  • Customer Success Lead
  • process imoprovement
  • Operation
  • administrative assitant
  • BPO Operations
  • Customer Experience (CX)
  • Documentation management
  • 3. Microsoft Excel
  • 7. Data Entry
  • SaaS Customer Success
  • GTM Operations
  • Costumer support
  • Documentation & Ticket Management
  • Administration Support
  • Javascript
  • Customer Experience Manager

Miria C

Brasil

Customer Service & Administrative Assistant

7 yrs exp

Skills

  • Business Process Improvement
  • C
  • Cash Management
  • CSS
  • CSS3
  • Customer Experience
  • Customer Support
  • HR Management
  • HTML
  • HTML5
  • IT Management
  • Java
  • JavaScript
  • Management
  • Microsoft Excel
  • Risk Management
  • JavaScript ES6
  • Ad Management
  • Administrative Assistance
  • Canva
  • Canvas
  • Case Management
  • Cost Management
  • CRM Management
  • Customer Success
  • Data Entry
  • Domain Management
  • Microsoft Exchange
  • PR Management
  • Process Improvement Analysis
  • Process Improvement
  • Database Entry
  • Client Relations
  • Client Retention
  • Administrative Support
  • Document Management
  • Customer Experience Analyst
  • Java.
  • IT Operations
  • Workflow Optimization
  • Customer Experience Strategy
  • customer suport
  • Customer-Facing Experience
  • administrative assistant
  • ERP Management
  • Document creation and management
  • CRM Tool Management
  • Cutomer experience
  • Process Improvement(SOPs)
  • Remote Administrative Support
  • Admistrative Support
  • IT Customer Support
  • CMS/CRM Management
  • RAID Management
  • Agile & Process Improvement
  • Workflow Organization
  • HR Operations
  • Administration assistant
  • SCSS
  • Administrative Support,
  • Customer experiance
  • Adminstrative support
  • Operations
  • Executive Administrative Support
  • Compensation Management
  • Customer Success Lead
  • process imoprovement
  • Operation
  • administrative assitant
  • BPO Operations
  • Customer Experience (CX)
  • Documentation management
  • 3. Microsoft Excel
  • 7. Data Entry
  • SaaS Customer Success
  • GTM Operations
  • Costumer support
  • Documentation & Ticket Management
  • Administration Support
  • Javascript
  • Customer Experience Manager

Customer Service & Administrative Assistant

SEST SENAT
January 2023 - present

Delivered high-quality customer support and client assistance, contributing to customer satisfaction and retention. Managed onboarding processes, registrations, scheduling, and administrative workflows. Resolved customer inquiries while maintaining organized documentation and records. Assisted with process improvements that optimized operational efficiency.

Administrative Assistant

AME Pariquera-Açu
January 2022 - January 2023

Maintained accurate data organization and administrative records in a high-demand environment. Supported workflow efficiency and operational assistance. Assisted with scheduling, documentation management, and coordination.

Administrative Assistant

Center Automóveis Ltda
January 2019 - January 2021

Managed customer communication, follow-ups, and support interactions. Assisted with administrative and operational processes while ensuring service quality. Strengthened customer relationships through proactive communication.

Smart Scores

Communication
65
Role Fit
95
Adaptability
75
Problem-solving
70

Smart Skills

beta