Managed full-cycle accounts receivable activities, including invoicing, payment processing, account reconciliation, and collections. Analyzed aging reports and prioritized collection efforts to improve payment recovery and cash flow. Investigated and resolved billing discrepancies, account disputes, and customer inquiries. Processed payments received via check, credit card, ACH, and electronic transfers. Maintained accurate customer account records and collection notes within Sedona CRM. Coordinated with customers and internal departments to ensure timely resolution of outstanding balances.

Managed commercial customer portfolios and monitored outstanding balances. Conducted collection activities and negotiated payment arrangements. Prepared aging and account status reports for management and sales teams. Maintained customer account records using TAMS. Provided bilingual support for customer communications and financial documentation.

Assisted in centralizing accounts receivable processes across multiple branch locations. Coordinated communication between U.S. corporate leadership and Mexican operations. Supported operational reporting and process improvement initiatives.

Managed executive communications, confidential reports, and administrative operations. Developed and coordinated English-language training programs for management personnel.

Managed commercial collections portfolios and customer accounts. Negotiated payment commitments and resolved account disputes. Maintained positive customer relationships while reducing delinquent balances.