Joanna N
Brasil
Technical Support Specialist
$ 2,000/month
6 yrs exp
Technical Support Specialist with over 5 years of experience in technical and customer-facing roles. Expert in English (C1/C2), specializing in responding to customer inquiries via phone, email, and chat with a focus on high CSAT results. Proven ability to resolve customer complaints and provide technical troubleshooting in a timely and professional manner. Highly proficient in computer software and technical documentation, ensuring customer service goals are met through strong problem-solvi…
Skills
- Customer Service
- Git
- IT Management
- Multitasking
- Problem Solving
- Software Development Life Cycle (SDLC)
- SQL
- Talent Management
- Team Management
- Technical Support
- Time Management
- Visual Communication
- ATS Management
- CRM Software
- Customer Support Management
- Kustomer
- Microsoft Office 365
- Microsoft Office Suite
- MS Software
- Tech Support
- Technical SEO
- TMW Software
- Attention to Detail
- Ticketing System
- Internal Communications
- External Communications
- Technical Troubleshooting
- Ticketing Systems
- Conflict Resolution
- Written Communication
- Verbal Communication
- Complaint Resolution
- Problem-Solving
- Bid Management
- Oral and Written Communication
- SaaS Support Specialist
- Office Management
- IT and Technical Support
- Multi-task
- Microsoft Suite
- Attention to details
- Client Management
- Microsoft Office
- Secure Software Development Lifecycle (SDLC)
- Multi-Tasking
- Customer Service Rep
- Problem-Solving Skills
- Effective Written Communication
- Time managment
- Time Management,
- Time mangament
- Customer Service Chat
- Problem-Solving:
- Customer services
- Problem-solving.
- Time-Management
- multi tasking
- customer service,
- Customer Service Agent
- Technical Support Manager
- Technical Support Specialist
- Client Communication
- Techinal Troubleshooting
- Tecnhical Troubleshooting
- Technical Documentation
- Problem - solving
- Written & Verbal Communication
- SOP & Technical Documentation
- email communication
- IT support specialist
- Client Support Specialist
- Order Processing
- - Technical troubleshooting
- Customer serve
- Technical Troubleshooting & Support
- 9. Time Management
- CRM & Software
- IT technical support
- Strong Attention to Detail
- Technical Support (SaaS)
- Written Business Communication
- Problem Saving
- MSQL
- o Problem-Solving
- o Technical Documentation Skills
- Teamwork Attention to Detail
- IT Technical Support
- Ticketing Systems (CRM)
- Basic Technical Troubleshooting
- Vendor Communication
- coustomer service
- Tme Management
- UAT Management
- Proble solving
- Brand Communication
- Crises Management
- Time Management Tools
- Microsoft office suite
- Visual Communication,
- Mulititask
- High Attention to Detail
- Time Mangement
- ISP Technical Support
- Technical Support Operations
- Real Time Management
- Site Management
- SDLC (Software Development Life Cycle
- Multi tasking
- Customer service
- Time management
- Ticket Management
- SOQL
- 8.Attention to Detail