Managed CRM platforms, middleware, and Kubernetes-based microservices in production, maintaining 99.9% availability. Reduced time-to-market by 50% via Terraform/AWS. Modernized monitoring with Grafana and New Relic. Automated operational tasks via Ansible/Python. Led incident response and RCA. Ensured SOX compliance. Coordinated with international vendors and implemented DRP.

Developed Bash and Python automation scripts for Linux/Unix environments. Optimized Oracle/SQL connectivity. Standardized architecture documentation and SOPs under ITIL. Led identity and access lifecycle management.