Led cloud migration initiatives, transitioning on-premises infrastructure to Azure using Azure Migrate, Site Recovery, and Azure Virtual Desktop. Designed and implemented cloud and hybrid environments, integrating Azure with VMware (vSphere/vCenter) and Hyper-V infrastructures. Automated provisioning, migration, and recovery processes using PowerShell and APIs. Applied AI-driven tools to enhance troubleshooting. Performed advanced troubleshooting across Azure, VMware, and Hyper-V environments via SLA-driven ticketing. Managed incident response for Microsoft 365, Azure, and hybrid environments using Azure Monitor and KQL.

Proactively managed high-priority cases and escalations. Acted as the primary point of contact, ensuring seamless communication and coordinating resolution with engineers. Provided continuous updates and maintained organized records of case progress.

Delivered advanced macOS and iOS configurations, achieving a 95% customer satisfaction score. Created and maintained technical knowledge base articles, improving resolution workflows.

Assisted in server and network testing, adapting tools for technical research and documenting outcomes. Collaborated with senior engineers in the maintenance and configuration of Windows Server and networking equipment. Provided support in Linux environment setups and troubleshooting.