Executed manual QA testing for Outbound Features ensuring release quality across sprint cycles. Partnered with engineering on testing, defect reporting, and documentation.

Executed functional, regression, smoke, integration, and end-to-end testing for routing and orchestration features. Designed REST API testing strategies. Transitioned manual test cases into automated scripts using C#. Utilized AI-assisted development tools to accelerate test creation. Performed data validation via SQL and log analysis. Managed Customer Found Bugs (CFB) and maintained QA documentation.

Created and executed test cases for SaaS releases. Conducted regression, smoke, functional, and integration testing. Performed SQL-based data consistency validation and managed CFB reporting.

Completed structured training in Quality Assurance, DBA, DevOps, and Scrum. Gained exposure to enterprise tools including Jira, Postman, Confluence, VMware, Visual Studio, and Google Cloud.

Planned and improved corporate processes to increase operational efficiency. Developed marketing strategies and led digitization service initiatives. Applied Scrum methodology.