Simera Professional Key (SPK)

Josue P

Ecuador

Marketing & Service Desk Support

$ 1,300/month

2 yrs exp

Skills

B2B Marketing
Content Marketing
Customer Service
Digital Marketing
Management
B2C Marketing
Help Desk Support
Marketing
Paid Media Management
Social Media Management
Communication Strategy
Cross-functional Collaboration
Market Sizing
Managment
Marketing Digital
E-Marketing
digital marketig
Customer Service Rep
Customer service experience
Communications Strategy
Customer Service Chat
Customer services
customer service,
Customer Service Agent
Basic Social Media Management
Social Media Manager
Media Management
IT Services Support
Digital marketing
hr support
Cross functional Collaboration
Cross-Functional Team Collaboration
Cross-functional Team Coordination
Cross-functional Coordination
HR managment
Customer serve
Crossfuntional Colaboration
Cross-Functional Collaboaration
Cross-Cultural Collaboration
BPO management
management
Cross-Functional Collaboration & Oversight
Customer Service Oriented
Desktop Support
L1 support
Cross‑functional Collaboration
coustomer service
Tme Management
Customer service
digitalmarkting
SLE management
Cross-functional Product Collaboration

Josue P

Ecuador

Marketing & Service Desk Support

$ 1,300 /month

Part Time: $ 850/month

2 yrs exp

Skills

B2B Marketing
Content Marketing
Customer Service
Digital Marketing
Management
B2C Marketing
Help Desk Support
Marketing
Paid Media Management
Social Media Management
Communication Strategy
Cross-functional Collaboration
Market Sizing
Managment
Marketing Digital
E-Marketing
digital marketig
Customer Service Rep
Customer service experience
Communications Strategy
Customer Service Chat
Customer services
customer service,
Customer Service Agent
Basic Social Media Management
Social Media Manager
Media Management
IT Services Support
Digital marketing
hr support
Cross functional Collaboration
Cross-Functional Team Collaboration
Cross-functional Team Coordination
Cross-functional Coordination
HR managment
Customer serve
Crossfuntional Colaboration
Cross-Functional Collaboaration
Cross-Cultural Collaboration
BPO management
management
Cross-Functional Collaboration & Oversight
Customer Service Oriented
Desktop Support
L1 support
Cross‑functional Collaboration
coustomer service
Tme Management
Customer service
digitalmarkting
SLE management
Cross-functional Product Collaboration

Experience
Education

Marketing & Service Desk Support

Acciona / Accenture

January 2025 - February 2026

Managed digital campaign performance through KPI analysis, B2B audience segmentation, and process optimization. Provided L1/L2 Service Desk support, including Active Directory administration, cybersecurity incident management, network troubleshooting, and technical support for Microsoft 365 and Windows systems.

Technical Support Advisor

Randstad / Apple Inc

June 2024 - January 2025

Provided support for software, hardware, payments, and subscriptions. Managed credit/debit card transaction inquiries, insurance services, and healthcare support applications. Administered sales, refunds, repairs, and interdepartmental communication systems.

Digital Marketing & Performance Analyst

Knock-Out Health & Fitness Centers

January 2024 - June 2024

Developed audiovisual content for digital campaigns, integrating data analysis to optimize performance through KPIs. Implemented audience segmentation, reporting, and A/B testing. Coordinated events with strategic partners.

Marketing Assistant

Safeway

September 2023 - January 2024

Analyzed consumer behavior and campaign performance through sales and conversion KPIs. Supported planning and execution of promotional campaigns, customer segmentation, and purchasing trend analysis.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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