Development of analytical ecosystems in Power BI and Power Query with robust data migration and management using SQL. Design of strategic, executive, and operational dashboards oriented towards continuous improvement and high-level decision-making. Modeling of business strategies based on the analysis of financial indicators, satisfaction levels, and quality standards.

Led the implementation of a Quality Management System (QMS) resulting in the homogenization of processes between hotels, improving operational efficiency by 12%. Managed internal and external audits, achieving 100% compliance with Crystal, Forbes, AAA, and Leading standards. Designed and developed operational manuals and service standards, reducing training times by 15%. Delivered training courses for more than 200 collaborators, improving adherence to quality standards by 25%. Saved 34 million pesos annually through the implementation of a process optimization project based on data analysis and continuous improvement. Increased guest satisfaction by 5% through the design and implementation of Power BI dashboards to monitor and improve key satisfaction indicators. Generated and presented executive reports for 3 properties, achieving a 15% improvement in operational efficiency and a 10% reduction in operating costs.

Designed projects and internal communication campaigns that increased employee participation in sustainable initiatives by 30%. Created strategic content to foster an organizational culture aligned with sustainability and quality objectives.