Simera Professional Key (SPK)

Mariela C

Bolivia

Customer Service and Telephone Support Executive

$ 1,900/month

7 yrs exp

Skills

  • Active Listening
  • Cash Management
  • Helpdesk
  • HR Management
  • IT Management
  • Management
  • Microsoft Excel
  • Risk Management
  • Talent Management
  • Team Management
  • Time Management
  • Ad Management
  • ATS Management
  • Case Management
  • Cost Management
  • CRM Management
  • Microsoft Exchange
  • Microsoft Office 365
  • Microsoft Office Suite
  • PR Management
  • Conflict Resolution
  • Complaint Resolution
  • Bid Management
  • Help Desk
  • Asertive communication
  • Active listening
  • Office Management
  • Client Management
  • Microsoft Office
  • Assertive communication
  • Time managment
  • Effective Listening
  • Time Management,
  • Time mangament
  • Active listening,
  • Time-Management
  • Telephony
  • ERP Management
  • Call Center Operations
  • P&L Management
  • 9. Time Management
  • Executive Communication
  • Acrtive listening
  • CRM Tool Management
  • CMS/CRM Management
  • KPI Management
  • active listenng
  • Contact Center Operations
  • RAID Management
  • Tme Management
  • UAT Management
  • Basic Microsoft Office
  • Interactive Communication
  • Contact Centre Operations
  • Crises Management
  • Time Management Tools
  • Time Mangement
  • Real Time Management
  • Site Management
  • Time management
  • Ticket Management
  • 3. Microsoft Excel
  • API Management

Mariela C

Bolivia

Customer Service and Telephone Support Executive

$ 1,900 /month

7 yrs exp

Intro Video

Skills

  • Active Listening
  • Cash Management
  • Helpdesk
  • HR Management
  • IT Management
  • Management
  • Microsoft Excel
  • Risk Management
  • Talent Management
  • Team Management
  • Time Management
  • Ad Management
  • ATS Management
  • Case Management
  • Cost Management
  • CRM Management
  • Microsoft Exchange
  • Microsoft Office 365
  • Microsoft Office Suite
  • PR Management
  • Conflict Resolution
  • Complaint Resolution
  • Bid Management
  • Help Desk
  • Asertive communication
  • Active listening
  • Office Management
  • Client Management
  • Microsoft Office
  • Assertive communication
  • Time managment
  • Effective Listening
  • Time Management,
  • Time mangament
  • Active listening,
  • Time-Management
  • Telephony
  • ERP Management
  • Call Center Operations
  • P&L Management
  • 9. Time Management
  • Executive Communication
  • Acrtive listening
  • CRM Tool Management
  • CMS/CRM Management
  • KPI Management
  • active listenng
  • Contact Center Operations
  • RAID Management
  • Tme Management
  • UAT Management
  • Basic Microsoft Office
  • Interactive Communication
  • Contact Centre Operations
  • Crises Management
  • Time Management Tools
  • Time Mangement
  • Real Time Management
  • Site Management
  • Time management
  • Ticket Management
  • 3. Microsoft Excel
  • API Management

Customer Service and Telephone Support Executive

Empresa Nacional de Telecomunicaciones (ENTEL S.A.)
January 2024 - April 2026

Managed multichannel telephone service channels, handling inbound and outbound calls while ensuring company quality standards. Resolved complex technical and billing issues, improving customer retention rates and FCR metrics. Managed and updated large corporate CRM databases and consistently exceeded monthly KPIs, quality standards, and SLA response times.

Office Administrator and Operations Coordinator

Empresa Constructora Cochabamba S.A.
February 2021 - December 2023

Directed administrative and operational functions for the main office, leading a team of 20 professionals. Implemented leadership and coaching methodologies to improve productivity and customer service workflows. Supervised resource optimization, budgetary control, and strategic coordination with department management.

Commercial and Customer Service Advisor

Banco Unión S.A.
January 2019 - December 2020

Provided commercial and telephone advisory services to corporate and mass-market clients, adhering to financial security protocols. Managed portfolio retention, consistently achieving 100% of monthly cross-selling and product placement targets. Resolved account disputes and claims, focusing on NPS and service excellence.

Smart Scores

Communication
80
Role Fit
90
Adaptability
80
Problem-solving
80

Smart Skills

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