Simera Professional Key (SPK)

Maria E

Mexico

Senior Client Success Manager

$ 4,700/month

10+ yrs exp

Hi! My name is Fernanda, and I'm a Senior Customer Success Manager with experience working across SaaS, technology, and digital marketing companies in both the U.S. and Latin American markets. Over the past several years, I've specialized in building long-term client relationships, leading customer onboarding, driving adoption, improving retention, and identifying opportunities for account growth. I really enjoy acting as the bridge between customers and cross-functional teams to make sure proj…

Skills

  • Agile Project Management
  • Business Development
  • Cash Management
  • Change Management
  • Customer Retention
  • Customer Service
  • Google Analytics
  • HubSpot
  • Jira
  • New Business Development
  • Product Management
  • Project Management
  • Wordpress
  • Ahrefs
  • Asana
  • Brand Management
  • ClickUp
  • Community Manager
  • Customer Relations
  • Customer Success
  • Digital Project Management
  • Gainsight
  • Microsoft Teams
  • Production Management
  • Property Management
  • Slack
  • Webflow
  • Zendesk
  • Customer Segmentation
  • Customer Health Monitoring
  • WordPress CMS
  • Framer
  • Project Manager
  • Social Project Management
  • Customer Service Specialist
  • Freshdesk
  • Project managment
  • Sales and Business Development
  • Monday.com
  • Business Development Rep
  • Customer Service Rep
  • project mnangement
  • Legal Project Management
  • Client Success Manager
  • Data-Driven Decision Making
  • Customer Service Chat
  • Hubspot
  • Communication Management.
  • Change Management.
  • Frammer
  • Customer services
  • project managmenet
  • Customer Service Agent
  • SEMrush
  • Hybrid Project Managerment
  • Intercom
  • IT Project Management
  • PMO and Project Management
  • Project managemet
  • Country Management
  • Communications management
  • Complex Project Management
  • Business Develpment
  • Project Management,
  • Contact Center Management
  • Client Success & Management
  • Click Up,
  • BusinessDevelopment
  • Google Analytics (GA4)
  • PMO & Project Management
  • Google Ads & Analytics
  • Churn Management
  • Team Enablement
  • Project Management (PMBOK)
  • Client Success Management
  • Business Development Leadership
  • Energy Project Management
  • Customer Success Lead
  • Project Manegement
  • Customer retention
  • Customer service emails

Maria E

Mexico

Senior Client Success Manager

$ 4,700 /month

10+ yrs exp

Hi! My name is Fernanda, and I'm a Senior Customer Success Manager with experience working across SaaS, technology, and digital marketing companies in both the U.S. and Latin American markets. Over the past several years, I've specialized in building long-term client relationships, leading customer onboarding, driving adoption, improving retention, and identifying opportunities for account growth. I really enjoy acting as the bridge between customers and cross-functional teams to make sure proj…

Skills

  • Agile Project Management
  • Business Development
  • Cash Management
  • Change Management
  • Customer Retention
  • Customer Service
  • Google Analytics
  • HubSpot
  • Jira
  • New Business Development
  • Product Management
  • Project Management
  • Wordpress
  • Ahrefs
  • Asana
  • Brand Management
  • ClickUp
  • Community Manager
  • Customer Relations
  • Customer Success
  • Digital Project Management
  • Gainsight
  • Microsoft Teams
  • Production Management
  • Property Management
  • Slack
  • Webflow
  • Zendesk
  • Customer Segmentation
  • Customer Health Monitoring
  • WordPress CMS
  • Framer
  • Project Manager
  • Social Project Management
  • Customer Service Specialist
  • Freshdesk
  • Project managment
  • Sales and Business Development
  • Monday.com
  • Business Development Rep
  • Customer Service Rep
  • project mnangement
  • Legal Project Management
  • Client Success Manager
  • Data-Driven Decision Making
  • Customer Service Chat
  • Hubspot
  • Communication Management.
  • Change Management.
  • Frammer
  • Customer services
  • project managmenet
  • Customer Service Agent
  • SEMrush
  • Hybrid Project Managerment
  • Intercom
  • IT Project Management
  • PMO and Project Management
  • Project managemet
  • Country Management
  • Communications management
  • Complex Project Management
  • Business Develpment
  • Project Management,
  • Contact Center Management
  • Client Success & Management
  • Click Up,
  • BusinessDevelopment
  • Google Analytics (GA4)
  • PMO & Project Management
  • Google Ads & Analytics
  • Churn Management
  • Team Enablement
  • Project Management (PMBOK)
  • Client Success Management
  • Business Development Leadership
  • Energy Project Management
  • Customer Success Lead
  • Project Manegement
  • Customer retention
  • Customer service emails

Senior Client Success Manager

ZenChange Marketing
September 2023 - present

Own strategic client relationships, serving as the main point of contact across onboarding, delivery, and optimization. Build and execute customized marketing and SEO strategies aligned with client goals. Drive retention and account growth through performance tracking and upsell identification. Partner with cross-functional teams to ensure high-quality delivery and client satisfaction.

Global Implementations Manager

Helpware
June 2020 - September 2023

Led global client onboarding and SaaS implementations for enterprise and mid-market accounts. Managed client relationships across multiple regions, ensuring smooth adoption and long-term retention. Designed and improved operational processes to enhance service delivery and customer experience. Trained and coordinated international support teams to meet performance and quality standards.

Global Business Development Manager

Inbright
February 2019 - March 2020

Led go-to-market and business development strategies for a SaaS product in LATAM. Managed cross-functional teams aligned to sales, marketing, and product objectives. Defined KPIs and performance metrics to support growth and decision-making. Drove new client acquisition and account expansion across regional markets.

Customer Service Sales Manager

Hewlett Packard
February 2016 - May 2018

Supported U.S. B2B sales teams with pricing, catalog, and product lifecycle management. Acted as liaison between sales, operations, and technical teams to ensure execution. Managed account-related processes to improve efficiency and sales enablement. Ensured accuracy and compliance across product, pricing, and contract workflows.

Global Communications Manager

Prospera Labs
December 2013 - January 2016

Managed strategic partnerships and institutional relationships across public and private sectors. Coordinated cross-sector initiatives supporting sustainable micro-enterprise development. Led event planning, communications, and stakeholder engagement with key partners. Supported alliance growth through coordination, reporting, and relationship management.

Market Research Manager

ITESO
February 2010 - February 2013

Designed and executed market research projects for internal and external stakeholders. Analyzed qualitative and quantitative data to generate actionable insights. Presented findings to support strategic and business decision-making. Collaborated with cross-functional teams to align research outcomes with objectives.

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
80

Smart Skills

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