Served as primary point of contact between clients, insurance companies, medical providers, and attorneys. Coordinated appointments, documentation requests, and case updates. Managed follow-up communications to ensure timely resolution of pending matters. Maintained accurate records and case tracking systems. Responded promptly to inquiries and provided status updates to stakeholders. Handled customer communication and case ownership.

Conducted compliance investigations and Enhanced Due Diligence reviews in accordance with internal policies and regulatory requirements. Conducted regulatory research to ensure company policies and procedures align with applicable laws and standards. Reviewed customer documentation, financial records, and supporting evidence to identify potential compliance risks. Performed detailed analysis of account activity and customer information to support regulatory and operational decision-making. Maintained comprehensive investigation records, case documentation, and audit-ready files. Prepared written findings and recommendations for internal stakeholders. Ensured adherence to AML, KYC, and compliance-related procedures while managing a high-volume caseload. Collaborated with risk, legal, and operational teams to resolve complex compliance matters. Assisted in identifying process improvements to strengthen compliance controls and operational efficiency. Worked across multiple jurisdictions and regulatory environments while maintaining strict confidentiality standards.

Coordinated multiple active cases simultaneously while ensuring timely completion of service requests. Managed inbound and outbound communications via email and phone. Served as liaison between legal teams, executives, notaries, and clients. Tracked case progress and proactively followed up to prevent delays. Maintained accurate documentation and status updates for ongoing cases. Ensured excellent service delivery through effective communication and issue resolution. Managed 30+ active daily cases, processed 100+ documentation requests monthly, and followed up on 60 cases monthly.

Delivered customer support through chat, email, and inbound calls. Assisted customers with telecommunications service issues, billing inquiries, and account management. Escalated complex issues to technical and billing departments. Documented all interactions and resolutions within CRM systems. Maintained a customer-focused approach, achieved CSAT above 90%, handled 50+ interactions daily, and met quality scores above departmental targets.

Investigated customer disputes and resolved account-related concerns. Coordinated with internal and external stakeholders to verify information. Maintained detailed records and ensured timely case resolution. Delivered clear communication to support positive customer experiences. Resolved 60+ disputes monthly, maintained productivity above team average, and met SLA requirements.

Provided customer support for wireless and prepaid telecommunications services. Assisted customers with account management, technical troubleshooting, and service inquiries. Handled escalated customer concerns and worked toward first-contact resolution. Maintained detailed documentation of customer interactions. Managed 85+ customer interactions daily, maintained high quality assurance scores, and supported Tier 3 escalation processes.