▪ Delivered high volume bilingual client support, managing complex interactions, payment processing, and multi- party issue resolution in a remote first environment. ▪ Promoted to Supervisor Back-Up: oversaw team performance, coached new hires, monitored KPIs, and produced operational reports in Excel consistently achieving SLA and CSAT targets. ▪ Trained and onboarded new team members on internal workflows, CRM platforms, and quality standards, reducing ramp up time.

▪ Managed front desk operations, client reception, and call log administration in a professional legal office environment specialized in military law. ▪ Organized and maintained legal case files, updated shared databases in Excel, Document review in national legal systems to ensure compliance with document submission deadlines. ▪ Provided direct support to attorneys, the coordinator, and interns by managing schedules, preparing and filing legal documents, handling sensitive client records with discretion, and routing newly received case notifications to the appropriate case handler.

▪ Managed inventory tracking, logistics coordination, and client experience for 25 partner brands across in-store and online channels. ▪ Organized new weekly inventory and executed biweekly visual merchandising updates to maximize product rotation and sales.

▪ Provided client consultations and managed CRM records for personalized service delivery ▪ Made sales for mobile services by phone, chat and social media. ▪Organized database ▪ Review each client record before offer any discounts or promotions with a CRM system.