Performed data entry, documentation management, and administrative support activities. Maintained organized records with confidentiality and accuracy. Supported workflow coordination and compliance with institutional procedures.

Managed monthly financial reporting and payment tracking for property owners and internal operations. Reconciled reservations, online payments, and operational records across digital platforms. Maintained accurate financial and operational documentation for multiple properties. Coordinated booking operations, scheduling, and customer communications in English and Spanish. Supported process organization and financial accuracy within a fast-paced operational environment.

Assisted customers with transaction-related inquiries and account verification processes. Reviewed and validated customer and transaction data with accuracy and attention to detail. Followed structured operational procedures and compliance guidelines. Escalated complex cases according to internal workflows and service standards. Developed analytical and problem-solving skills in a fast-paced financial environment.