In my previous role, I worked in customer service and technical support for a fitness technology account. I assisted customers with fitness equipment, mobile apps, memberships, and account-related issues. I helped troubleshoot technical problems, answered questions, provided step-by-step guidance, and made sure customers understood the solutions. I also handled multiple cases while maintaining good communication and a positive attitude.

In my previous role at TELUS, I worked on the CIBC account, providing customer service and support to banking customers. I assisted clients with their account-related questions, transactions, and general banking concerns. I also handled sensitive information, followed security and verification procedures, and made sure to provide accurate and professional assistance. This experience helped me develop strong communication, attention to detail, problem-solving, and customer service skills.