Provide remote operational and pricing support for internal stakeholders, managing tickets, documentation, and follow-ups. Audit domestic and international contracts, surcharges, discounts, and special program conditions. Resolve high-priority pricing and billing escalations. Maintain data integrity in Salesforce.

Managed high-impact customer escalations involving service failures, billing concerns, and complex account issues. Delivered domestic and international customer support. Investigated root causes of service issues and collaborated with internal departments.