Identified and qualified potential leads through email, LinkedIn, and other channels. Developed and implemented strategies for lead generation and qualification. Scheduled introductory meetings between qualified leads and conducted them. Collaborated with the team to refine lead-generation tactics and strategies. Maintained accurate records of lead interactions and status updates. Stayed up-to-date with industry trends and the competitive landscape.

At SIMERA.IO, a Business Development Representative (BDR) I focused on generating and qualifying leads to drive company growth. They reach out to potential customers through various channels such as emails, calls, and social media to understand their needs and introduce SIMERA.IO's offerings. I worked closely with sales and marketing teams to develop strategies that align with company objectives, aiming to convert leads into opportunities. Their role involves proactive engagement and relationship-building to expand the client base and increase revenue. Ultimately, I played a pivotal role on accelerating SIMERA.IO's business development efforts through effective outreach and lead generation.

I was promoted to team lead, where I ensured consistent achievement of performance goals and client satisfaction by coaching and managing a high-performing team. I maintained strong client relationships and oversaw smooth handoffs to support teams, emphasizing accuracy and clear communication throughout the sales process. Having a customer-focused mindset, I collaborated across departments to improve workflows and documentation, strengthening long-term value and client trust

I created strong relationships with new clients by providing solutions in DOT compliance, insurance, and dispatch, while leading the onboarding process to ensure smooth handoffs with internal teams and accurate documentation during the first stages of service. I consistently exceeded performance targets through cross‑selling and had a customer‑centric approach that emphasized empathy, clear communication, and long‑term retention.

I managed client interactions with empathy and accuracy, identifying needs, documenting critical details, and guiding individuals through complex processes. Consistently meeting performance goals, I built trust in tough situations and kept strong relationships through clear communication and active listening. I was recognized with awards for outstanding service, demonstrating reliability and professionalism in sensitive client-facing roles.