Perform end-to-end quality assurance for a next-generation, HIPAA-regulated enterprise healthcare platform, validating complex workflows, role-based permissions, business rules, APIs, and integrations ahead of a major product release. Conduct requirements analysis, AI-assisted test design, and test planning while executing functional, regression, smoke, exploratory, and API testing, investigating defects, and validating releases. Work within a mature Agile Scrum environment, partnering closely with cross-functional teams throughout planning, backlog refinement, sprint execution, and release activities to deliver high-quality software. Leverage modern AI tools, including GenFlow, Cosmos, Auggie CLI, Microsoft Copilot, ChatGPT, Gemini, and Rovo, to accelerate analysis, documentation, test design, and decision-making while facilitating knowledge transfer sessions and maintaining traceable QA assets in Jira and Confluence.

Provided senior QA consulting services across enterprise web and workflow-driven applications, rapidly adapting to diverse business domains and Agile development teams. Delivered functional testing, workflow validation, release readiness support, and risk-based quality assessments while collaborating with cross-functional stakeholders to improve software quality and support successful product deliveries.

Delivered quality assurance for HIPAA-regulated enterprise healthcare platforms by validating complex workflows, approval chains, role-based permissions, APIs, and system integrations. Led risk-based functional, regression, exploratory, and API testing while partnering with engineering, product, and client stakeholders to define testing strategies and investigate defects. Collaborated within Agile development teams to support continuous delivery across multiple healthcare implementations. Quickly became a trusted QA resource across several life insurance carriers, adapting to diverse business rules and workflows while helping deliver reliable enterprise software.

Led quality assurance initiatives for a Payroll & Accounting ERP platform supporting the entertainment industry, combining technical leadership with hands-on testing across payroll calculations, financial workflows, reporting, compliance, and system integrations. Partnered closely with engineering, product, business, and automation teams within Agile delivery environments to ensure consistent quality across complex enterprise releases. As the second QA Engineer hired, helped build and scale the QA organization from the ground up, later leading two QA teams with a total of nine QA Engineers. Defined testing processes, established methodologies, mentored engineers, interviewed candidates, and supported the growth of the organization to more than 30 QA professionals. Championed a data-driven quality culture by introducing QA KPIs and First Time Quality as a core metric, helping increase release quality from approximately 40–50% to over 90% through stronger engineering collaboration and continuous process improvement.

Led QA initiatives for enterprise digital experiences across global client projects, leading testing, release planning, and cross-functional collaboration within Agile development teams to ensure high-quality software delivery. Designed comprehensive testing strategies, identified critical production risks, and partnered with multidisciplinary teams to deliver large-scale website redesigns. Contributed to successful digital transformations that improved user engagement, strengthened brand performance, increased industry recognition, and supported measurable business outcomes through reliable, high-quality releases.

Specialized in QA for large-scale enterprise web and mobile implementations, developing expertise in Adobe Experience Manager (AEM) and enterprise content management solutions. Validated authoring workflows, editable templates, components, digital asset management, and publishing processes while collaborating with multidisciplinary teams across both Waterfall and Agile delivery models. Among the first QA professionals to earn the Adobe AEM Developer Fundamentals certification, later mentoring teammates and helping expand AEM knowledge and best practices across the QA organization.

Built a strong foundation in software quality assurance while validating functionality, usability, and content accuracy for digital learning platforms. As the organization’s first QA engineer, helped establish QA processes, introduced KPI tracking and quality metrics, and participated in hiring and mentoring new team members.