Simera Professional Key (SPK)

Erick D

Panama

Customer Service Agent

$ 1,700/month

10+ yrs exp

Skills

Communications
Customer Service
Microsoft Excel
Multitasking
Technical Support
Data Entry
Microsoft Office 365
Microsoft Office Suite
Tech Support
Zendesk
Communication
Browser Troubleshooting
Database Entry
Comunicación
IT Support
comunication
IT and Technical Support
Multi-task
Microsoft Suite
Communicative
Microsoft Office
Multi-Tasking
Customer Service Rep
Software Support
Custumer Service Oriented
Good Communication
Customer Service Chat
Customer services
Communication.
multi tasking
customer service,
Customer Service Agent
Technical Support Manager
Communication Tools
Customer Service Mindset
Customer Service Management
Customer serve
IT technical support
Communcation
Technical Support (SaaS)
Customer Service Oriented
Panaya
IT Technical Support
Software Troubleshooting
Computer Hardware Troubleshooting
coustomer service
Hardware/Software Troubleshooting
Brand Communication
Microsoft office suite
Mulititask
ISP Technical Support
Multi tasking

Erick D

Panama

Customer Service Agent

$ 1,700 /month

Part Time: $ 1,150/month

10+ yrs exp

Skills

Communications
Customer Service
Microsoft Excel
Multitasking
Technical Support
Data Entry
Microsoft Office 365
Microsoft Office Suite
Tech Support
Zendesk
Communication
Browser Troubleshooting
Database Entry
Comunicación
IT Support
comunication
IT and Technical Support
Multi-task
Microsoft Suite
Communicative
Microsoft Office
Multi-Tasking
Customer Service Rep
Software Support
Custumer Service Oriented
Good Communication
Customer Service Chat
Customer services
Communication.
multi tasking
customer service,
Customer Service Agent
Technical Support Manager
Communication Tools
Customer Service Mindset
Customer Service Management
Customer serve
IT technical support
Communcation
Technical Support (SaaS)
Customer Service Oriented
Panaya
IT Technical Support
Software Troubleshooting
Computer Hardware Troubleshooting
coustomer service
Hardware/Software Troubleshooting
Brand Communication
Microsoft office suite
Mulititask
ISP Technical Support
Multi tasking

Experience
Education

Customer Service Agent

Lacias Panama

August 2025 - November 2025

Handled incoming chats through the Zendesk platform regarding casino accounts and managed a volume of 300 emails per month.

Collections Representative

Connect International

March 2025 - August 2025

Collected medical bills from customers and negotiated payment settlements.

Customer Service Telephonic Representative

Foundever Panama

October 2018 - January 2025

Answered customer inquiries regarding utility bills and processed payments.

Advanced Technical Support Agent

Dell Panama / NTT Data

January 2016 - January 2018

Performed remote diagnostics, software troubleshooting, printer installation, email configuration, and password management.

Customer Service Agent

ITS PTY

January 2012 - January 2016

Provided account information to customers in a timely manner.

Fraud Verification Agent

Alorica

January 2008 - January 2011

Verified customer orders and shipping details to prevent monetary loss and identity theft.

Collections Agent

Radius Global Solutions Panama

January 2006 - January 2007

Managed collections for Sprint Wireless accounts.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

beta