QA Outsourcing services for Banco Davivienda Costa Rica, focusing on certification of Internet Banking and Online Banking platforms, test case design and development, execution of manual functional testing, and bug tracking and reporting.

Supported enterprise-quality initiatives for Banco Davivienda Costa Rica and RACSA through outsourced QA services. Contributed to the certification of Internet Banking and Online Banking platforms by designing and executing functional test cases to validate business requirements. Improved test traceability through the implementation and administration of Microsoft Azure Test Plans, strengthening test management processes. Managed the complete defect lifecycle, documenting, tracking, validating, and supporting issue resolution before software releases. Collaborated with Business Analysts, Developers, and Product teams to validate user stories, acceptance criteria, and software quality throughout the SDLC. Supported continuous process improvements to enhance software quality and release readiness.

Led quality assurance activities for financial software, transactional systems, enterprise applications, and web platforms. Led manual testing activities throughout the software testing lifecycle for business-critical applications. Developed test plans, testing strategies, and quality documentation to improve testing consistency and requirement coverage. Managed defect prioritization, severity assessment, and defect tracking to support timely issue resolution. Analyzed functional requirements and business documentation to ensure complete test coverage. Partnered with Agile teams to validate user stories and support continuous software delivery.

QA Manual Lead for certification of financial and transactional software, web platforms, CMD environments, and apps. Responsible for test planning, strategy development, bug tracking, requirement analysis, and supporting agile development.

Supported quality assurance initiatives for the First Bank of Texas Internet Banking platform developed by Q2. Contributed to software quality initiatives supporting Internet Banking solutions within Agile development environments. Executed functional, regression, smoke, sanity, and exploratory testing activities to validate application quality. Managed test cases and software defects using Jira throughout the testing lifecycle. Collaborated with cross-functional Scrum teams to improve software quality and delivery readiness.

Led automated quality management initiatives for the Internet Banking platform of First Bank of Texas. Worked within agile environments using Scrum methodologies.