Led and coordinated SQA activities, overseeing manual testing execution and ensuring consistent quality standards across releases. Managed and maintained test cases and test plans using TestRail. Mentored QA team members through continuous feedback, training sessions, and feature walkthroughs. Supervised team performance, attendance, and productivity across distributed teams in Honduras, the Philippines, and Latvia. Leveraged AI tools to replicate bugs, generate test cases, and maintain TestRail documentation. Managed administrative responsibilities including PTO approvals, time tracking, and performance reviews using Paylocity, UKG, and Sprout.

Responsible for coordinating QA activities for enterprise web applications in academic publishing, performing manual, regression, accessibility, and cross-browser testing. Used BrowserStack, Jira, and AI-assisted QA workflows to improve testing efficiency and coverage. Worked in Agile and Kanban environments, collaborating with distributed teams across multiple time zones. Managed and mentored QA teams, improving QA processes, test strategy, and overall delivery quality. Executed performance (load) testing with JMeter and accessibility validation using NVDA and Lighthouse. Performed backend testing using SQL Server across different environments such as QA, staging, and production. Contributed to hiring processes by interviewing candidates and onboarding new SQA Engineers.

Collaborated with cross-functional teams to define test cases from requirements and design specifications and reported defects and suggested improvements to the development team using Jira. Conducted comprehensive manual testing of mobile applications on Android and iOS platforms. Verified APIs using Postman and Swagger, and analyzed application logs and system behavior using Loggly and New Relic for troubleshooting and defect investigation. Mentored and trained junior QA team members.

Performed comprehensive testing of a mobile e-Wallet application (iOS and Android) and merchant platform, identifying, documenting, and tracking defects while ensuring compliance with project requirements and quality standards. Validated core banking functionalities against strict legal and business requirements, including online banking, fund transfers, bill payments, account management, and loan processing. Collaborated with globally distributed teams and mentored Jr QA Engineers. Delivered weekly status reports to senior management and stakeholders, highlighting key quality metrics, risks, and release readiness.

Executed smoke, functional, and backend testing for a web application, ensuring high-quality releases and early defect detection. Partnered directly with the CEO and Program Manager during product discovery. Led test automation initiatives using Robot Framework to optimize regression testing and accelerate release cycles, achieving an 80% reduction in manual testing effort.

Created and maintained BDD Gherkin test cases aligned with business requirements and developed automated tests using Robot Framework and Selenium WebDriver to validate application functionality. Participated in sprint planning and daily stand-ups with Program Managers in Agile environments. Wrote and maintained Confluence documentation to support onboarding and QA standardization.