Simera Professional Key (SPK)

Fernando R

Guatemala

Customer Service Agent

$ 1,800/month

4 yrs exp

Customer Service Agent with experience in specialized customer support, case management, and administrative assistance, complemented by training as a Nursing Assistant and current Medical Student. Highly organized, detail-oriented, and skilled at managing multiple tasks and digital platforms simultaneously while maintaining high-quality service standards. Fast learner with strong adaptability to new technologies and workflows. Excellent written and verbal communication skills, information …

Skills

Account Management
Adaptability
Content Management
Customer Service
Customer Support
IT Management
Multitasking
Problem Solving
Productivity
Sales Management
Talent Management
Team Management
Teamwork
Time Management
ATS Management
Domain Management
Google Workspace
Kustomer
Microsoft Office 365
Microsoft Office Suite
Microsoft Teams
Retail Management
TeamWorks
Attention to Detail
Google Sheets
Problem-Solving
Email Management
Online Research
Bid Management
Team Work
Confidentiality
responsability
Proactivity
Office Management
Multi-task
Document Management
Analytical Thinking
Attention to details
organization and planning
Client Management
Microsoft Office
remote work
Multi-Tasking
Customer Service Rep
Adaptabilid
Time managment
Probelm Sloving
Resposabilty
Responsibility
Problem Solver
Custumer Service Oriented
Time Management,
Time mangament
Customer Service Chat
analythical thinking
Problem-Solving:
Customer services
Problem-solving.
Continuous learning
Time-Management
Procurement management
Responsibility.
adaptabilité
Adaptability.
multi tasking
customer service,
Customer Service Agent
google meet
Mailbox Management
Google Workspace Suite
Country Management
adaptabilty
Customer Service Mindset
professional writing
Problem - solving
Adaptabiity
adpatability
continous learning
Teamworker
customer suport
Googleworkspace
Customer Service Management
Customer support service
Professional Email Writing
experience in customer service
Customer serve
9. Time Management
Legal Document Management
Strong Attention to Detail
Calendar Management and Scheduling
Client Experience & Customer Service
Problem Saving
Customer Service Oriented
Adabiility
Adaptabilility
o Problem-Solving
IT Customer Support
Teamwork Attention to Detail
Debt Management
Organization and multitasking
-Teamwok
coustomer service
Tme Management
UAT Management
Gmail Management
Proble solving
Basic Microsoft Office
Crises Management
Time Management Tools
Continuous Learner
Google Suite/Workspace
Mulititask
High Attention to Detail
Time Mangement
Real Time Management
Site Management

Fernando R

Guatemala

Customer Service Agent

$ 1,800 /month

Part Time: $ 1,110/month

4 yrs exp

Skills

Account Management
Adaptability
Content Management
Customer Service
Customer Support
IT Management
Multitasking
Problem Solving
Productivity
Sales Management
Talent Management
Team Management
Teamwork
Time Management
ATS Management
Domain Management
Google Workspace
Kustomer
Microsoft Office 365
Microsoft Office Suite
Microsoft Teams
Retail Management
TeamWorks
Attention to Detail
Google Sheets
Problem-Solving
Email Management
Online Research
Bid Management
Team Work
Confidentiality
responsability
Proactivity
Office Management
Multi-task
Document Management
Analytical Thinking
Attention to details
organization and planning
Client Management
Microsoft Office
remote work
Multi-Tasking
Customer Service Rep
Adaptabilid
Time managment
Probelm Sloving
Resposabilty
Responsibility
Problem Solver
Custumer Service Oriented
Time Management,
Time mangament
Customer Service Chat
analythical thinking
Problem-Solving:
Customer services
Problem-solving.
Continuous learning
Time-Management
Procurement management
Responsibility.
adaptabilité
Adaptability.
multi tasking
customer service,
Customer Service Agent
google meet
Mailbox Management
Google Workspace Suite
Country Management
adaptabilty
Customer Service Mindset
professional writing
Problem - solving
Adaptabiity
adpatability
continous learning
Teamworker
customer suport
Googleworkspace
Customer Service Management
Customer support service
Professional Email Writing
experience in customer service
Customer serve
9. Time Management
Legal Document Management
Strong Attention to Detail
Calendar Management and Scheduling
Client Experience & Customer Service
Problem Saving
Customer Service Oriented
Adabiility
Adaptabilility
o Problem-Solving
IT Customer Support
Teamwork Attention to Detail
Debt Management
Organization and multitasking
-Teamwok
coustomer service
Tme Management
UAT Management
Gmail Management
Proble solving
Basic Microsoft Office
Crises Management
Time Management Tools
Continuous Learner
Google Suite/Workspace
Mulititask
High Attention to Detail
Time Mangement
Real Time Management
Site Management

Experience
Education

Customer Service Agent

Airbnb — Intouch CX

February 2025 - present

Provide phone support to Airbnb guests and hosts in both English and Spanish, manage and follow up on multiple customer cases using internal platforms, resolve customer issues through effective communication and negotiation, maintain accurate and detailed documentation, use multiple digital tools simultaneously, prioritize workload, and meet quality and productivity metrics.

Member, Latin American University Student Committee (CUEL)

Operation Smile Guatemala

March 2023 - January 2024

Organized student campaigns and educational projects, coordinated activities with international teams, planned event logistics, and led student teams.

Nursing and Medical Volunteer

Operation Smile Guatemala

November 2022 - present

Coordinated patient flow during surgical missions, organized clinical documentation, assisted patients and families, supported logistics during nationwide programs, and participated in more than ten surgical missions.

Nursing Assistant — Surgical Assistant — Circulating Nurse

Sanatorio Cuilapa

September 2022 - September 2024

Prepared and updated clinical records, organized and monitored patient information, coordinated with multidisciplinary healthcare teams, managed medical documentation, handled sensitive patient information, and worked efficiently under pressure.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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