Simera Professional Key (SPK)

Estefany S

El Salvador

Manager

$ 1,900/month

9 yrs exp

Skills

Business Process Improvement
Career Management
Customer Service
IT Management
Multitasking
Problem Solving
Talent Management
Team Management
Time Management
Vendor Management
Administration
Administrative Law
ATS Management
Calendar Management
Case Management
CAT Tools
Daily Operations Coordinator
Data Entry
EHR Systems
Google Workspace
Kustomer
Microsoft Office 365
Microsoft Office Suite
Process Improvement Analysis
Attention to Detail
CRM Systems
Team Collaboration
ERP Systems
Process Improvement
Database Entry
Problem-Solving
Organization
File Organization
Administrative Support
Collaboration Tools
Bid Management
Office Management
Multi-task
Organizaci
costumer service
Attention to details
Administrate
Client Management
Organización
Organization 80%
Microsoft Office
Multi-Tasking
Time managment
Probelm Sloving
Problem Solver
Time Management,
ALM Tools
Time mangament
Teamwork and Collaboration
Problem-Solving:
Customer services
Problem-solving.
Time-Management
admininstrative
Teamwork & Collaboration
multi tasking
customer service,
Phone, Email, & Chat Support
Remote Collaboration
Time and Calendar Management
Google Workspace Suite
AI tools
Remote Collaboration Tools
Email and Chat Support
Email & Chat Support
Transaction Coordination
Problem - solving
Remote Team Collaboration
organizacion
Calendar and Task Management
Administrative Lead
Googleworkspace
Remote customer service
Calendar & Inbox Management
ICT Tools
Technical Collaboration
Customer serve
Remote Operations Coordination
9. Time Management
Strong Attention to Detail
Organization,
Process Improvement(SOPs)
Organizativo
Operations Coordination
Task Organization
Problem Saving
Remote Administrative Support
BI Tools
Admistrative Support
o Problem-Solving
Teamwork Attention to Detail
Vessel Operations Coordination
Content Calendar Management
Agile & Process Improvement
ATS Tools
coustomer service
Tme Management
Remote Collaboration Tools (Zoom/Teams
UAT Management
Remote Colaboration
Team Collaberation
Proble solving
Administrative Support,
Basic Microsoft Office
Operations Co-Ordination
operation coordinator
Adminstrative support
Executive Administrative Support
Crises Management
calendar managment
process imoprovement
Time Management Tools
Google Suite/Workspace
Mulititask
High Attention to Detail
Time Mangement
Remote Collaboration Tools (Zoom)
Real Time Management

Estefany S

El Salvador

Manager

$ 1,900 /month

Part Time: $ 1,100/month

9 yrs exp

Skills

Business Process Improvement
Career Management
Customer Service
IT Management
Multitasking
Problem Solving
Talent Management
Team Management
Time Management
Vendor Management
Administration
Administrative Law
ATS Management
Calendar Management
Case Management
CAT Tools
Daily Operations Coordinator
Data Entry
EHR Systems
Google Workspace
Kustomer
Microsoft Office 365
Microsoft Office Suite
Process Improvement Analysis
Attention to Detail
CRM Systems
Team Collaboration
ERP Systems
Process Improvement
Database Entry
Problem-Solving
Organization
File Organization
Administrative Support
Collaboration Tools
Bid Management
Office Management
Multi-task
Organizaci
costumer service
Attention to details
Administrate
Client Management
Organización
Organization 80%
Microsoft Office
Multi-Tasking
Time managment
Probelm Sloving
Problem Solver
Time Management,
ALM Tools
Time mangament
Teamwork and Collaboration
Problem-Solving:
Customer services
Problem-solving.
Time-Management
admininstrative
Teamwork & Collaboration
multi tasking
customer service,
Phone, Email, & Chat Support
Remote Collaboration
Time and Calendar Management
Google Workspace Suite
AI tools
Remote Collaboration Tools
Email and Chat Support
Email & Chat Support
Transaction Coordination
Problem - solving
Remote Team Collaboration
organizacion
Calendar and Task Management
Administrative Lead
Googleworkspace
Remote customer service
Calendar & Inbox Management
ICT Tools
Technical Collaboration
Customer serve
Remote Operations Coordination
9. Time Management
Strong Attention to Detail
Organization,
Process Improvement(SOPs)
Organizativo
Operations Coordination
Task Organization
Problem Saving
Remote Administrative Support
BI Tools
Admistrative Support
o Problem-Solving
Teamwork Attention to Detail
Vessel Operations Coordination
Content Calendar Management
Agile & Process Improvement
ATS Tools
coustomer service
Tme Management
Remote Collaboration Tools (Zoom/Teams
UAT Management
Remote Colaboration
Team Collaberation
Proble solving
Administrative Support,
Basic Microsoft Office
Operations Co-Ordination
operation coordinator
Adminstrative support
Executive Administrative Support
Crises Management
calendar managment
process imoprovement
Time Management Tools
Google Suite/Workspace
Mulititask
High Attention to Detail
Time Mangement
Remote Collaboration Tools (Zoom)
Real Time Management

Experience
Education

Manager

Wellness Club

January 2025 - present

Manage daily administrative and operational activities. Coordinate customer communications, appointments, and follow-ups. Maintain inventory records and prepare operational reports. Support marketing initiatives and customer retention strategies. Handle multiple priorities while ensuring accuracy and excellent customer service.

Operations Manager

Agua Alviva

January 2021 - present

Coordinate supplier communications, logistics, and daily operations. Maintain accurate business records and operational documentation. Organize delivery schedules and oversee route planning. Resolve customer concerns while maintaining high service standards. Improve operational processes to increase efficiency and productivity.

Food Service Manager

CEPA - Comalapa Airport

January 2020 - December 2020

Supervised daily cafeteria operations during an expansion project. Managed staff schedules, inventory control, and operational documentation. Ensured compliance with food safety, hygiene, and quality standards.

Customer Service Representative

Sykes Enterprises

January 2018 - December 2019

Assisted U.S. customers through phone, email, and live chat in English. Documented customer interactions accurately following company procedures. Resolved customer concerns and escalated complex cases when necessary. Managed multiple customer cases simultaneously while maintaining quality standards. Delivered professional and empathetic customer service in a fast-paced environment.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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