Fernando L
Nicaragua
Customer Support Representative
$ 1,800/month
3 yrs exp
Bilingual Executive Assistant and Virtual Assistant (English/Spanish) with 3+ years of experience supporting administrative operations, managing high-volume client communications, and delivering results in fast-paced remote environments. I bring a proven track record of handling 40+ cases daily with a 93% CSAT score, maintaining meticulous CRM records in Salesforce and HubSpot, and coordinating workflows that keep executives focused on what matters most. What sets me apart is my ability to…
Skills
- Bilingual Communications
- Customer Support
- Visual Communication
- Engagement Management
- Google Workspace
- Kustomer
- Microsoft Office 365
- Microsoft Office Suite
- Virtual Assistance
- Email Management
- Administrative Support
- IT Support
- Microsoft Office
- Supportive
- Multilingual Communication
- Confidential Information Handling
- Bilingual comunication
- Multitasking and prioritization
- Mailbox Management
- Google Workspace Suite
- CRM Management (Salesforce)
- Data Entry & Documentation
- Calendar and schedule Management
- customer suport
- Googleworkspace
- data entry and documentation
- Customer service representative
- Virtual Assistant
- Email and Inbox Management
- Ticketing Systems & Case Management
- Confidential Data Handling
- Retail Operations
- Remote Administrative Support
- IT Customer Support
- L2 Support
- Administrative Support,
- Confidential Information Management
- Executive Administrative Support
- Remote Operations
- Visual Communication,
- Google Suite/Workspace
- Ticket Queue Management