Simera Professional Key (SPK)

Pablo R

Honduras

Customer Support Agent (Epic Games/Fortnite)

$ 1,650/month

4 yrs exp

Hello there, My name is Pablo. I'm a Bilingual Professional with 4–5 years of experience in administrative and customer support roles within high-profile environments like Epic Games, Lululemon, and Google Nest. I excel at handling high-volume workflows, managing daily inquiries via email and chat, and maintaining strong attention to detail in administrative tasks. Known for my strong problem-solving abilities and capacity to work independently, I am fluent in both English and Spanish, and de…

Skills

  • Customer Service
  • Leadership
  • Technical Support
  • Account Recovery
  • Lidership
  • Customer service skills
  • costumer service
  • chat support
  • email support
  • work under preassure
  • Easy learning
  • Custumer service 70%
  • Customer Service Rep
  • fast typing
  • Fast learning
  • Leathership
  • Customer Service Chat
  • Customer services
  • work under pressure
  • customer service,
  • leadership,
  • Working under time pressure
  • hr support
  • Customer serve
  • Working Under Pressure
  • IT technical support
  • IT Technical Support
  • coustomer service
  • ISP Technical Support
  • Customer service

Pablo R

Honduras

Customer Support Agent (Epic Games/Fortnite)

$ 1,650 /month

Part Time: $ 1,150/month

4 yrs exp

Hello there, My name is Pablo. I'm a Bilingual Professional with 4–5 years of experience in administrative and customer support roles within high-profile environments like Epic Games, Lululemon, and Google Nest. I excel at handling high-volume workflows, managing daily inquiries via email and chat, and maintaining strong attention to detail in administrative tasks. Known for my strong problem-solving abilities and capacity to work independently, I am fluent in both English and Spanish, and de…

Skills

  • Customer Service
  • Leadership
  • Technical Support
  • Account Recovery
  • Lidership
  • Customer service skills
  • costumer service
  • chat support
  • email support
  • work under preassure
  • Easy learning
  • Custumer service 70%
  • Customer Service Rep
  • fast typing
  • Fast learning
  • Leathership
  • Customer Service Chat
  • Customer services
  • work under pressure
  • customer service,
  • leadership,
  • Working under time pressure
  • hr support
  • Customer serve
  • Working Under Pressure
  • IT technical support
  • IT Technical Support
  • coustomer service
  • ISP Technical Support
  • Customer service

Customer Support Agent (Epic Games/Fortnite)

5CA
September 2025 - present

Specializing in account security investigations and recovery for compromised accounts, while also addressing general player inquiries.

CX Email and Chat Specialist (Lululemon)

24/7 InTouch
August 2022 - December 2023

Managed high-volume email and live chat interactions. Consistently maintained top-performer status by meeting all KPIs and metrics monthly.

CX Technical Support (Google Nest)

24/7 InTouch
January 2021 - August 2022

Provided technical support and customer service through both phone and email. Managed technical troubleshooting in a fast-paced environment.

Smart Scores

Communication
90
Role Fit
95
Adaptability
90
Problem-solving
90

Smart Skills

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