Simera Professional Key (SPK)

Luis J

Venezuela

Bilingual Agent / Dispatcher & QA Specialist

10+ yrs exp

Skills

Active Listening
Cold Calling
Communications
Customer Service
Customer Support
Demand Generation
Lead Generation
Multitasking
Problem Solving
Appointment Setting
Data Entry
Google Workspace
Kustomer
Lead Generator
Quality Assurance
Slack
Communication
Database Entry
Problem-Solving
Data Quality Assurance
Comunicación
comunication
Active listening
Multi-task
Customer Service Specialist
Communicative
Multi-Tasking
Customer Service Rep
Probelm Sloving
Effective Listening
Problem Solver
Appointment setter
Good Communication
Customer Service Chat
Active listening,
Problem-Solving:
Customer services
Problem-solving.
Communication.
multi tasking
customer service,
Customer Service Agent
Google Workspace Suite
Communication Tools
Problem - solving
Appointment Scheduling
customer suport
Googleworkspace
Customer service representative
Client Support Specialist
Customer Support Specialist
Customer serve
Acrtive listening
Communcation
Problem Saving
Cold-calling
Quality Assurance (QA)
o Problem-Solving
active listenng
Omnichannel Support
coustomer service
Proble solving
Brand Communication
Google Suite/Workspace
Mulititask

Luis J

Venezuela

Bilingual Agent / Dispatcher & QA Specialist

10+ yrs exp

Skills

Active Listening
Cold Calling
Communications
Customer Service
Customer Support
Demand Generation
Lead Generation
Multitasking
Problem Solving
Appointment Setting
Data Entry
Google Workspace
Kustomer
Lead Generator
Quality Assurance
Slack
Communication
Database Entry
Problem-Solving
Data Quality Assurance
Comunicación
comunication
Active listening
Multi-task
Customer Service Specialist
Communicative
Multi-Tasking
Customer Service Rep
Probelm Sloving
Effective Listening
Problem Solver
Appointment setter
Good Communication
Customer Service Chat
Active listening,
Problem-Solving:
Customer services
Problem-solving.
Communication.
multi tasking
customer service,
Customer Service Agent
Google Workspace Suite
Communication Tools
Problem - solving
Appointment Scheduling
customer suport
Googleworkspace
Customer service representative
Client Support Specialist
Customer Support Specialist
Customer serve
Acrtive listening
Communcation
Problem Saving
Cold-calling
Quality Assurance (QA)
o Problem-Solving
active listenng
Omnichannel Support
coustomer service
Proble solving
Brand Communication
Google Suite/Workspace
Mulititask

Experience
Education

Bilingual Agent / Dispatcher & QA Specialist

Roadway Rescue

January 2024 - May 2026

Managed high-volume inbound and outbound phone queues, live chats, and email communications as an omnichannel bilingual agent. Executed rapid emergency dispatching for roadside assistance. Spearheaded Quality Assurance initiatives, auditing interactions to maintain compliance. Resolved complex customer grievances with a 95%+ first-contact resolution rate.

Customer Service Representative & Appointment Setter

Lee's Moving Company

August 2023 - December 2023

Managed dual inbound and outbound communication queues. Qualified leads and scheduled logistics appointments for residential and commercial moving services. Coordinated with dispatch and logistics teams to update schedules and resolve booking conflicts.

Bilingual Wagering Clerk & Customer Support Specialist

Dos Pisos

February 2020 - November 2023

Provided customer assistance in a gaming environment, calculating odds and placing wagers. Managed transaction processing, ensuring accuracy in cash handling and account balancing. Adhered to gaming regulations and compliance standards.

Customer Service Representative & Billing Specialist

Digilink Data Services

December 2013 - April 2019

Executed high-volume outbound cold calling campaigns and qualified leads. Managed billing cycles, resolved invoice discrepancies, and processed payments. Addressed inquiries regarding service features and troubleshooting.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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