Simera Professional Key (SPK)

Elianna S

Dominican Republic

Customer Service Representative / Quality Assurance Agent

$ 1,900/month

3 yrs exp

Skills

Adaptability
Cash Management
Communications
Customer Relationship Management
Customer Service
HR Management
IT Management
Management
Problem Solving
Risk Management
Salesforce
Talent Management
Team Management
Time Management
Ad Management
Appointment Setting
ATS Management
Case Management
Cost Management
CRM Management
Customer Success Management
Customer Support Management
EHR Systems
Google Workspace
Key Account Management
Kustomer
Microsoft Office 365
Microsoft Office Suite
PR Management
Shopify
Slack
Zendesk
Lead Qualification
Attention to Detail
Communication
CRM Systems
Relationship Building
Team Collaboration
Client Relationship Management
ERP Systems
Problem-Solving
Content Scheduling
Bid Management
Comunicación
comunication
Office Management
Customer Service Specialist
Microsoft Suite
Attention to details
Client Management
Communicative
Microsoft Office
Customer Service Rep
Adaptabilid
Time managment
Probelm Sloving
Client Relationship Management,
Problem Solver
Time Management,
Time mangament
Good Communication
Customer Service Chat
Problem-Solving:
Customer services
Problem-solving.
Time-Management
adaptabilité
Communication.
Adaptability.
customer service,
Customer Service Agent
Phone, Email, & Chat Support
Remote Collaboration
Google Workspace Suite
Supplier Relationship Management
Relationship Managment
Remote Collaboration Tools
Business Process Documentation
Email and Chat Support
Bilingual Customer Support
Email & Chat Support
adaptabilty
Communication Tools
Problem - solving
Remote Team Collaboration
Appointment Scheduling
Adaptabiity
adpatability
Relationship management
Salesforce / CRM
Customer Service Operations
B2B Sales & Client Relationship Management
Googleworkspace
Exceptional Customer Service
Client Onboarding & Relationship Management
Customer Support Specialist
• Relationship building
ERP Management
Customer serve
CRM and Client Relationship Management
9. Time Management
Client Relationship Managements
Process Documentation
Strong Attention to Detail
Communcation
CRM Tool Management
Problem Saving
relationship buliding
Inbound Lead Qualification
Adabiility
Adaptabilility
Carrier Relationship Management
User Account Management
o Problem-Solving
CMS/CRM Management
Teamwork Attention to Detail
B2B Relationship Management
SaaS Support
Client Relations Management (CRM)
RAID Management
Customer Account Management
coustomer service
Tme Management
UAT Management
Remote Colaboration
Salesforce CRM
Proble solving
Brand Communication
Process documentation
Crises Management
Time Management Tools
Project Documentation
Microsoft office suite
Google Suite/Workspace

Elianna S

Dominican Republic

Customer Service Representative / Quality Assurance Agent

$ 1,900 /month

Part Time: $ 1,250/month

3 yrs exp

Skills

Adaptability
Cash Management
Communications
Customer Relationship Management
Customer Service
HR Management
IT Management
Management
Problem Solving
Risk Management
Salesforce
Talent Management
Team Management
Time Management
Ad Management
Appointment Setting
ATS Management
Case Management
Cost Management
CRM Management
Customer Success Management
Customer Support Management
EHR Systems
Google Workspace
Key Account Management
Kustomer
Microsoft Office 365
Microsoft Office Suite
PR Management
Shopify
Slack
Zendesk
Lead Qualification
Attention to Detail
Communication
CRM Systems
Relationship Building
Team Collaboration
Client Relationship Management
ERP Systems
Problem-Solving
Content Scheduling
Bid Management
Comunicación
comunication
Office Management
Customer Service Specialist
Microsoft Suite
Attention to details
Client Management
Communicative
Microsoft Office
Customer Service Rep
Adaptabilid
Time managment
Probelm Sloving
Client Relationship Management,
Problem Solver
Time Management,
Time mangament
Good Communication
Customer Service Chat
Problem-Solving:
Customer services
Problem-solving.
Time-Management
adaptabilité
Communication.
Adaptability.
customer service,
Customer Service Agent
Phone, Email, & Chat Support
Remote Collaboration
Google Workspace Suite
Supplier Relationship Management
Relationship Managment
Remote Collaboration Tools
Business Process Documentation
Email and Chat Support
Bilingual Customer Support
Email & Chat Support
adaptabilty
Communication Tools
Problem - solving
Remote Team Collaboration
Appointment Scheduling
Adaptabiity
adpatability
Relationship management
Salesforce / CRM
Customer Service Operations
B2B Sales & Client Relationship Management
Googleworkspace
Exceptional Customer Service
Client Onboarding & Relationship Management
Customer Support Specialist
• Relationship building
ERP Management
Customer serve
CRM and Client Relationship Management
9. Time Management
Client Relationship Managements
Process Documentation
Strong Attention to Detail
Communcation
CRM Tool Management
Problem Saving
relationship buliding
Inbound Lead Qualification
Adabiility
Adaptabilility
Carrier Relationship Management
User Account Management
o Problem-Solving
CMS/CRM Management
Teamwork Attention to Detail
B2B Relationship Management
SaaS Support
Client Relations Management (CRM)
RAID Management
Customer Account Management
coustomer service
Tme Management
UAT Management
Remote Colaboration
Salesforce CRM
Proble solving
Brand Communication
Process documentation
Crises Management
Time Management Tools
Project Documentation
Microsoft office suite
Google Suite/Workspace

Experience
Education

Customer Service Representative / Quality Assurance Agent

CCD Contact Center Dominicana

October 2022 - April 2025

Delivered exceptional customer service through phone, email, and chat. Managed customer accounts, resolved order inquiries, and performed quality assurance evaluations. Utilized Zendesk, Salesforce, and Slack to achieve productivity and customer satisfaction goals.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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