Managed the end-to-end client experience for approximately 50 active subscriptions, overseeing proposals, onboarding, program coordination, client communications, reporting, and account administration. Managed client operations across HubSpot, LearnWorlds, Monday.com, and QuickBooks, maintaining accurate records, deal tracking, invoicing, reporting, and visibility across active accounts. Coordinated 80+ workshops and coaching engagements, managing scheduling, program logistics, and resource preparation to ensure seamless delivery. Standardized onboarding, reporting, follow-up, and program debrief processes through reusable templates and workflows, reducing administrative workload and saving an estimated 10 hours per week.

Supported daily business operations and administrative processes as a dedicated Virtual Operations Assistant for Write.law LLC. Assisted with client communications, scheduling, program coordination, and operational tasks across multiple business functions. Transitioned into operations and customer success responsibilities, leading to a direct hire by the client at the conclusion of the engagement.

Collaborated with the Head of Content & Development to create 15 client-facing presentations, learning materials, and visual assets for training and development programs. Coordinated 2 projects through Trello and Asana, helping track priorities and deliverables.