Responsible for prospecting, capturing, and developing new business opportunities in the logistics and e-commerce sector, focused on B2B client acquisition for online stores and companies with national and international shipping needs. Managed the full initial sales cycle including lead generation, outbound and inbound contact, prospect qualification, consultative solution presentation, proposal development, negotiation, and closing. Handled client onboarding to the platform, ensuring efficient service adoption. Collaborated with marketing, operations, and support teams to deliver a strong commercial experience and maintain client retention. Managed CRM, pipeline analysis, and commercial KPIs focused on growth and revenue.

Drive regional sales initiatives to expand market presence and increase revenue. Develop strategic partnerships to enhance business opportunities and client base. Analyze sales data to optimize performance and target key customer segments. Collaborate with cross-functional teams to align sales strategies with company goals.

Identified and pursued new business opportunities to drive company growth. Analyzed market trends, developed strategic plans, and built relationships with potential clients in collaboration with Sales and Marketing teams to expand the customer base. Drove revenue and market presence through initiatives that enhanced the company's competitive position.

Identified and attracted potential customers to support business growth. Utilized various strategies and tools to research, target, and engage prospects, generating interest and qualifying leads for the sales team. Created a consistent pipeline of high-quality leads, contributing to increased revenue and overall organizational success.

Worked with clients across Technology, IT, and Banking & Financial industries, providing customized and innovative customer service solutions. Leveraged strong communication and negotiation skills to build and maintain long-term relationships with key decision-makers and stakeholders. Generated new business opportunities and revenue streams for the company.

Promoted a culture of continuous improvement by leading coaching sessions on best practices, procedures, and policy updates. Developed comprehensive coaching plans to validate new hires' and agents' performance across various KPIs, supporting their successful integration into the team.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Achieved consistently high-quality assurance scores by adhering to company policies and procedures. Responded to customer chats and emails, logging contact information and solutions provided into the internal database.

Served as customer service representative clarifying questions about statement balances, transactions, and deferred accounts. Processed payments over the phone and delivered quality customer service related to bank accounts.